Terms of Use
1. Introduction
This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use this website.
2. Intellectual property rights
Unless otherwise stated, Sparesbase owns the intellectual property rights in the website and material on the website.
Subject to the licence below, all these intellectual property rights are reserved.
3. Licence to use website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
a) republish material from this website (including republication on another website);
b) sell, rent or otherwise sub-license material from the website;
c) show any material from the website in public without our written consent;
d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
e) edit or otherwise modify any material on the website;
f) redistribute material from this website without our written consent.
4. Limitations of warranties and liability
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is updated at any specifically set frequency.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and / or the use of reasonable care and skill).
Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
a) we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any loss or damage of any nature;
b) we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any consequential, direct, indirect or special loss or damage;
(c) we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.
5. Variation
We may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version.
6. Entire agreement
This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.
7. Law and jurisdiction
This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
8. Contact details
To contact us, please call 0800 520 0505 email customerservices@plumbase.co.uk
Consumer Terms & Conditions
CONSUMER TERMS AND CONDITIONS OF SALE
THESE TERMS ONLY APPLY IF YOU ARE A CONSUMER. THAT MEANS THEY ONLY APPLY IF YOU ARE AN INDIVIDUAL BUYING GOODS FROM US WHOLLY OR MAINLY FOR YOUR PERSONAL USE (RATHER THAN FOR USE IN YOUR TRADE, BUSINESS, CRAFT OR PROFESSION).
SEPARATE TERMS APPLY TO CONTRACTS WE ENTER INTO WITH PERSONS WHO ARE NOT CONSUMERS.
If you enter into a contract with us as a consumer, these terms will apply and will be legally binding on you. You should therefore read these terms carefully before placing your order.
These terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Please contact us if you believe that there is any mistake in these terms.
You should also print out and keep a copy of these terms and your order/order confirmation for future reference.
- Information about us and how to contact us
- Who we are: We are Grafton Merchanting GB Limited; a limited company registered in England and Wales under registration number 04725313 and have our registered office at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall Birmingham United Kingdom B47 6LW.
- How to contact us: You can contact us by:
- by using the contact form located at https://www.graftonmerchantinggb.co.uk
- by telephoning your local branch or your regional credit office, details of which can be found on your invoices or statements.
- by telephoning us on +44 (0)3456 854 467
- by writing to us at Credit Management, Grafton Merchanting GB Ltd, 1st Floor West, Unipart House, Garsington Road, Cowley, Oxford OX4 2PG
- If we need to contact you, we will do so by telephone or by writing to you at the email and/or postal addresses you provided to us in your order. When we refer to ‘writing’ or ‘written’ in these terms, we include emails.
- Definitions
The following words shall have the following meanings in these terms:
‘Contract’ means the contract for the supply of Goods on these Terms;
‘Distance Contract’ means a Contract made by telephone, mail order or over the internet (i.e. using this website);
‘Goods’ means the Goods supplied to you by us;
‘Off-Premises Contract’ means a Contract in respect of which one of the following is true: - it is concluded in the simultaneous physical presence of you and us in a place which is not our business premises; - an offer was made by you in the simultaneous physical presence of us and you in a place which is not our business premises; - it is concluded on our business premises or through any means of distance communication immediately after you were personally and individually addressed in a place which is not our business premises; or - it is concluded during an excursion organised by us with the aim or effect of promoting and selling goods or services to you;
‘Distance Contract’ means a contract concluded between you and us exclusively by telephone, email, online or some other means of communicating at a distance;
‘On-Premises Contract’ means a contract between you and us which is neither an Off-Premises or Distance Contract.
‘‘Estimate’ means our written indication of the likely cost and specification of the Goods if you were to place an order with us;
‘Terms’ means these terms and any special terms agreed in writing between you and us;
‘We,’ ‘we’, ‘Our,’ ‘our’, ‘Us’, ‘us’ means Grafton Merchanting GB Limited, including its employees and agents; and
‘You’, ’you’, ‘Your’ and ‘your’ means you the person seeking to purchase Goods from us.
- The Basis of Our Agreement
- Any Estimates or quotations supplied to you by us do not constitute an offer to enter into a contract with you.
- A legally binding contract for the sale of Goods will only be created between you and us after we have received and accepted your order.
- Your order will only be accepted when we email you to confirm acceptance in writing.
- When we accept your order, a legally binding contract will come into existence between us and these terms, will apply to that contract.
- We intend to rely on these terms and your order. If you require any changes, please make sure you ask for them to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
- We may change our standard terms without notice to you. Changes which we make will not apply to contracts which exist when the changes are made, unless you agree to this, but they shall apply to any future contracts.
- When providing any advice to you concerning the suitability of any Goods for a purpose you make known to us, we shall rely upon the information that you provide to us. You must ensure the accuracy of any information you provide to us including any applicable design, drawing or specification and you must give us any necessary information within sufficient time to enable us to perform the Contract in accordance with these Terms.
- We do not accept orders for Goods which are required to be delivered outside the United Kingdom or deliver Goods outside the United Kingdom.
- The Description and Price of the Goods
- We reserve the right to vary the price of the Goods at any time before you submit your order. If you submit an order and we vary the price of Goods before the order is accepted, we may not accept the order and may instead ask you to resubmit an order for the Goods at the new price if you wish to do so.
- The images of Goods on our website are for illustrative purposes only. We cannot guarantee that a device’s display of the colours of a Product accurately reflects the colour of the Goods. The Goods we supply to you may vary slightly from those images.
- The Packaging of our Goods may vary from that shown in images on our website.
- If you wish to make a change to a Good you have ordered please contact us and we will let you know if this is possible. If it is, we will let you know about any changes to the price of the Goods, changes to delivery times, anything else which is necessary as a result of the change and will ask you if you wish to proceed with the change.
- Whilst we try to ensure that all descriptions and prices are accurate and are kept up to date, errors may occur. If we discover an error in the price or description of the Goods you have ordered:
- before we accept your order, we will let you know as soon as reasonably possible and ask if you wish to submit an order to us for the Goods as correctly priced/described.
- after we have accepted your order but it has yet to be delivered, and any pricing error is obvious and could reasonably be recognised as mispricing, we will let you know as soon as reasonably possible then offer you the option of proceeding with your order of the Goods as correctly described and/or for the correct price or cancelling your order and receiving a full refund.
- after we have accepted and delivered your order, we will let you know as soon as reasonably possible and shall refund you the difference if the correct price is lower than the price stated to and paid by you or, if the correct price is higher than the price stated to you we may give you the option of paying the difference and/or we may cancel the contract, refund you any sums you have paid and require the return of any goods delivered to you.
- Our ability to supply the Goods is subject to us holding them in stock or being able to obtain them. If on receipt of your order, the Goods you have ordered are not available either in stock or by special order we will inform you as soon as reasonably possible and, if we are unable to obtain and deliver them to you by a date which you are willing to agree to, we will provide you with a full refund.
- Whilst we try to maintain continuity of supply in relation to our Product lines, we reserve the right to discontinue any Product at any time. We shall be under no obligation to accept an order for a discontinued Product. If we have already accepted your order, we will notify you as soon as reasonably possible if the Goods are discontinued and either offer to supply you with an alternative Product if one is available, or provide you with a full refund.
- In the case of certain Goods, variations may arise in the finish of those Goods where they originate from different factory batches. We do not guarantee that Goods from different batches will be identical in finish and we shall not be liable for any loss caused by such variation where such variation does not diminish the quality of the Goods and where sufficient quantities of Goods bought purchased for a specific job or purpose are not purchased at the same time.
- If you require advice in relation to the Goods, a specific request for advice should be made.
- We reserve the right to increase the price of the Goods prior to acceptance of your order, by giving reasonable notice to you prior to delivery in the event this increase is due to:
- any increase in the cost which is due to any factor beyond our control including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increases in the costs of labour, materials, or other costs of manufacture;
- any change in delivery dates, quantities or specification of the Goods which are requested by you; or
- any delay caused by any failure by you to give us adequate information or instructions. However, if you do not wish to pay the higher price, you may cancel your order and receive a full refund of any payment made in respect of the Goods.
- Where you require delivery to be made, we may require you to pay a charge for the delivery of the Goods in addition to the price of the Goods. If applicable, we will inform you of this charge in our Estimate and in any case, before t your order is accepted.
- The price of the Goods and delivery charges are inclusive of VAT unless VAT is shown as a separate element.
- Prices and delivery charges displayed or otherwise communicated are valid and effective only in the United Kingdom.
- Payment for the Goods
- You can pay for the Goods and delivery charges by any method shown in our premises, in our current catalogues or on our website or which are notified to you at the time you place your order.
- Any refunds we make in respect of a purchase made using a credit account will take the form of re-crediting the credit account or issuing a credit note in respect of the purchase.
- Our payment terms are:
- If you purchase Goods from our website using a valid credit account (one which has not been cancelled or suspended in accordance with these terms), payment is due on the last day of the month following the month in which the Goods are delivered.
- Otherwise, you must pay for the Goods at the time you place your order.
- No payment shall be deemed to have been received until we have received cash or cleared funds.
- If you think an invoice is wrong please contact us promptly (and in any case, within 21 days of the invoice date) to let us know and we will not charge you interest on the disputed part of the invoice until we have resolved the issue.
- If you fail to make payment in accordance with these Terms, we may charge you interest on any amount which is overdue (unless it is disputed and you have contacted us in accordance with Clause 5.4 but we shall be entitled to charge interest on any undisputed amount or part of an amount which is overdue for payment) from the due date for payment until payment is made, whether before or after any judgment at the annual rate of 5% above the base lending rate from time to time of The Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
- If for any reason you owe us any money, we may deduct these sums in calculating any amount which we may owe you. Likewise, if we owe you any money for any reason, you may deduct those sums in calculating any amount you may owe us.
- If you do not pay the correct amount on time, we may recover from you our reasonable costs (including legal costs) and expenses incurred by us in recovering amounts due from you, including any reasonable administration fee incurred if we refer a late/non-payment dispute to our lawyers or collection agents.
- We will continue to have the rights contained in this clause 5 even after termination of the Contract.
- Our Delivery of the Goods
- Before we agree to deliver the Goods to you, you must provide us with an address for delivery along with all of the information which we will reasonably require to enable us to determine whether we will be able to deliver the Goods, the appropriate method of delivery and the cost to you of providing the delivery service. Please note that due to insurance guidelines, we offer a kerbside service, therefore our delivery personnel will deliver the Goods as near as possible to the delivery address as is safe and the public highway permits, or by specific agreement to deposit goods on your private premises and in accordance with clause 6.4. The recipient of the Products is responsible for any additional lifting once the delivery has been made.
- Prior to delivery of the Goods, we will agree with you an estimated time for delivery of the Goods.
- If we are unable to make an agreed delivery to your address for reasons due to our own fault, we will inform you as soon as possible and provide you with a refund for any sum that has been paid by you for delivery.
- You are responsible for:
- ensuring, if we have agreed a date and estimated period of time for delivery, that there is someone available when delivery is attempted on the agreed date and within the estimated period of time for delivery who is competent (over the age of 18 years) and authorised to accept delivery of the Goods by signing for them, and
- signing a delivery note for the Goods or ensuring that an authorised person over the age of 18 signs a delivery note for the Goods, and
- taking reasonable steps to ensure that delivery can reasonably take place, and
- ensuring that we have any required permissions to deliver the Goods, including permissions to enter private property, and
- for obtaining and/or complying with (and taking reasonable steps to ensure that any third parties you engage to carry out work and take delivery of the Goods also comply with) any regulations, permits, licences and charges which are required to enable delivery to take place, and
- taking all reasonable steps to ensure that the address or location for delivery is reasonably suitable and safe for delivery.
- If you do not comply with clause 6.4, we shall not be obliged to deliver the Goods. We will notify you as soon as reasonably possible if this is the case along with the reason for non-delivery. In such circumstances, you shall pay the original delivery charge and we shall be entitled to make an additional charge for any re-delivery of the Goods. You will be informed of the amount at the time we arrange an alternative date.
- If Goods are to be deposited other than on your private premises we will deliver the Goods as near as possible to the delivery address as is safe and legal to do so.
- We will only enter private property if we are given specific authority to do so. Please see clause 6.1.
- Unless we state otherwise, all our Estimates and quotations shall assume that a single delivery will be made of all the Goods referred to in the Estimate or quotation. Additional charges may apply if you ask us to deliver the Goods by instalments.
- Our delivery charges assume that delivery of the Goods will be made on weekdays during our normal working hours. Additional charges may apply if you ask us to deliver outside normal working hours those times and/or on Saturdays, Sundays and/or bank holidays and we will inform you of these charges before you make your order or as soon as possible after you tell us that you require delivery outside of normal working hours. If you do not wish to pay these charges, you may, prior to the date of delivery, cancel any order which you have made/which has been accepted by us and received a full refund.
- If it is not reasonably possible for us to deliver the Goods within a reasonable period of time when we arrive at the delivery location, we shall be entitled to refuse to deliver the Goods. In such circumstances, you shall pay the original delivery charge and we shall be entitled to make an additional charge for any re-delivery of the Goods. We shall also be entitled to a reasonable additional charge to reflect the extra services provided if our delivery vehicle is kept waiting for any unreasonable period of time.
- We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.
- If you do not collect the Goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
- If you have asked to collect the Goods from our premises, you can collect them from us at any time during our normal working hours on weekdays (excluding public holidays).
- You have legal rights if we deliver any Goods late. If we miss the delivery deadline for any Goods then you may end the contract if we have refused to deliver the Goods or delivery within the delivery deadline was essential (taking into account all the relevant circumstances). If you do not have a right to end the contract under this Clause or you do not wish to do so, can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
- Your Cancellation Rights – On-Premises Contracts
- You do not have an automatic right to cancel the contract with us for Goods purchased On-Premises because you have changed your mind.
- You can always end the contract for the supply of Goods before it has been completed. You may contact us to end your contract for a product at any time before we have delivered it or completed supplying it and you have paid for it, but in some circumstances we may charge you for doing so, as described below. You always have rights where a product is faulty or mis-described.
- If you are ending a contract for a reason set out at in this clause, the contract will end immediately and we will refund you in full for any Goods which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
- we have told you about an upcoming change to the Goods or these terms which you do not agree to;
- we have told you about an error in the price or description of the Goods you have ordered and you do not wish to proceed;
- there is a risk that supply of the Goods may be significantly delayed because of events outside our control;
- you have a legal right to end the contract because of something we have done wrong (but see Clause 6.14 in relation to your rights to on end the contract if we deliver late).
- If you are not ending the contract for one of the reasons set out in Clause 7.3, then the contract will end immediately and we will provide you with a refund for any sums paid by you for Goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract. If we have already accepted a part-payment or deposit, we will consider whether this covers the losses we are entitled to claim and if it does not we may claim extra from you. If the part-payment or deposit is in excess of our losses, we will refund the balance.
- Where you purchase Goods from us On-Premises and we have provided them to you, we may at our discretion accept the Goods back and provide you with a refund for the purchase price, less reasonable costs incurred. If we exercise our discretion under this Clause 7.5, the Goods must be returned, you must pay the costs of return, you must provide us with satisfactory proof of purchase and the Goods must be in the same condition that they were in at the time of purchase.
- Your Cancellation Rights – Distance or Off-Premises Contracts
- If you have ordered Goods at a Distance or Off-Premises you have, subject to Clause 8.2, the right to change your mind and cancel the Contract at any time and for no reason up to the end of 14 days from the day on which you acquire, (or a third party nominated and/or authorised by you acquires) physical possession of the Goods. If the Contract relates to multiple Goods ordered by you in one order and delivered separately, you will have the right to cancel the Contract at any time up to the end of 14 days from the day on which you acquire (or a third party nominated and/or authorised by you acquires) physical possession of the last of the Goods.
- You do not have the right to cancel the Contract if your order is for Goods that by their nature cannot be returned or are liable to deteriorate or expire rapidly. This includes:
- bespoke goods;
- items which have been personalised at your request; or
- goods in respect of which you have requested a special finish and which are not in the range generally offered by us.
- To exercise your right of cancellation, you must give us a clear statement setting out your decision to cancel. You may use the model cancellation form set out at the end of these terms by completing it, printing it off/scanning it and sending this to us by delivering it in person to customer services at one of our stores, or by posting, faxing or emailing it to the address or email address shown on the form. To ensure that you meet the cancellation deadline, please send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
- If you cancel this Contract pursuant to your right to change your mind or for any reason not set out at Clause 7.3, we will provide you with a refund for any money you have paid for the Goods, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unacceptable handling by you (i.e. if this would not be permitted in a shop). If we refund you the price paid before we are able to inspect the Gods and later discover that you have handled them in an unacceptable way, you must pay us an appropriate amount.
- If you cancel this Contract for any of the reasons set out at Clause 7.3, we will provide you with a refund for any money you have paid for the Goods, including the costs of delivery.
- We will provide any refund we agree and/or are required to pay to you without undue delay, and not later than:
- 14 days after the day we receive back from you any Goods supplied, or if earlier
- 14 days after the day you provide evidence that you have returned the Goods; or
- if there were no Goods supplied or we have offered to collect the Goods, 14 days after the day on which we are informed about your decision to cancel this Contract.
- We will provide the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.
- If you exercise a right to end the contract after Goods purchased at a Distance or Off-Premises have been delivered to you, you must return them to us without undue delay and by no later than 14 days from the day on which you communicate your cancellation of the contract, by sending them to or handing them over to us at any UK address we ask you to return them to or at our registered address (set out at Clause 1.1). This deadline is met if you send back the Goods within 14 days of the day on which you communicated your cancellation to us. If you are ending the contract because for one of the reasons set out in Clause 7.3, then we will pay the reasonable costs of return. In all other circumstances you must pay the costs of return.
- If you have purchased Goods at a Distance or Off-Premises and, because of their nature, the Goods cannot be returned by post, we may offer to collect the Goods at our own expense and you are liable for any diminished value of the Goods resulting from any handling over and above what is necessary to establish the nature, characteristics and functioning of the Goods.
- Inspecting Goods Following Delivery
- Goods must confirm with your order. If you are not satisfied with the Goods, if they do not conform with your order, if they are damaged or faulty, if they are not of satisfactory quality or are otherwise defective you should reject them on delivery.
- Should a short delivery (of less than the full quantity of Goods ordered) have been made, you must notify us within a reasonable time of discovery of the short delivery.
- Defective Goods
- We are required by law to provide Goods that conform with the Contract.
- The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. The remedies you are entitled to if the Goods are defective depends on the length of time you have owned the Goods. For further information about your statutory rights you can contact your local authority Trading Standards Department or Citizens’ Advice Bureau.
- Therefore you should reject Goods on delivery if:
- you are not satisfied with the Goods;
- they do not conform with your order;
- they are damaged or faulty; or
- they are not of satisfactory quality or are otherwise defective.
- We are not responsible for any defects in the Goods which solely arise from your negligence, abnormal working conditions which you subject the Goods to, your misuse of the Goods, your alteration or repair of the Goods, your failure to follow instructions relevant to the Goods, your storage of the Goods in unsuitable conditions or storage of the Goods in unsuitable conditions by any third party engaged by you to install and/or repair the Goods.
- If a short delivery (of less than the full quantity of Goods ordered) has been made, you must notify us within a reasonable time of discovery of the short delivery.
- In addition, we are not liable for business losses. We only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
- Nothing in these Terms will affect the terms of manufacturers’ warranties and guarantees or reduce your statutory rights relating to faulty or Goods that do not comply with the Contract.
- Ownership and Responsibility for the Goods
- You are responsible for the Goods as soon as they have been delivered to the address you gave us or as soon as you collect it from us.
- You will not become the legal owner of the Goods until you pay the full price (in cash or cleared funds) of the Goods.
- Our Rights to End the Contract
- We may end the contract with you by writing to you if you:
- fail to pay any invoice or any sum under the Contract when it is due and you still do not make payment within 7 days of us reminding you that payment is due, or
- fail to pay any invoice or any sum under another other Contract with us when it is due and you still do not make payment within 7 days of us reminding you that payment is due, or
- fail, within a reasonable time of us asking for it, to provide us with information that is necessary for us to provide the Goods, or
- Fail, within a reasonable time, to allow us to deliver the Goods to you and/or to collect them from us, or
- Fail, within a reasonable time, to allow us access to your premises/the delivery address you have provided to us to allow us to deliver the Goods, or
- break the Contract in any other serious way and fail to remedy the problem within a reasonable period of time.
- If you are declared bankrupt, enter into an Individual Voluntary Arrangement with your creditors or break the contract in one or more of the ways set out at Clause 12.1, we shall be entitled to do any one or more of the following (without prejudice to any other right or remedy we may have):
- require payment in cleared funds before we accept any further orders you may make;
- If we end the contract in one or more of the situations set out in Clause 12.1 we will refund any money you have paid in advance for any Goods we have not provided but we may charge you reasonable compensation, including any reasonable legal costs we reasonably incur, for the net costs we incur as a result of you breaking the contract.
- Data Protection
We will only use your personal information as set out in our Privacy Policy. Our Privacy policy can be found on our websites or by writing to our Data Protection Officer at Grafton Group plc, Boundary House, 2 Wythall Green Way, Wythall, Birmingham B47 6LW or by emailing DPO@graftonplc.com
14.Events Beyond Our Control
In the event that we are unable to supply the Goods to you for a reason beyond our control, we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided that we do this, we shall not be liable for delays caused by the vent. If there is a risk of substantial delay, we may offer you alternative similar products (if available) which are of no less quality. You shall be entitled but not obliged to accept the alternative goods offered with a refund of any difference in the price if the substitute is cheaper or you shall be entitled to cancel your order and receive a full refund.
15.General
- We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and ensure that the transfer will not affect your rights under the Contract.
- You may only transfer your rights and/or your obligations under these terms to another person if we agree to this in writing. We will not refuse to agree to this unreasonably.
- The Contract is between you and us. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these Terms.
- If a court finds part of this Contract illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
- Even if we delay in enforcing a Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking a Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.
- These Terms are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To Grafton Merchanting GB Ltd Ground Floor, Boundary House, 2 Wythall Green Way, Wythall Birmingham United Kingdom B47 6LW
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
Trade Terms & Conditions
Standard Terms and Conditions of Sale
These Terms & Conditions relate to trade sales only and not consumer sales.
These terms apply to all contracts which any customer enters into with Grafton Merchanting GB Limited (No.4725313) wholly or mainly for the purposes of its trade, craft, business or profession. Separate terms apply to consumer sales and the statutory rights of a Customer who is a Consumer are not affected by these Conditions.
All Customers should print out and keep a copy of these terms and your order/order confirmation for future reference.
The Customer’s attention is specifically drawn to Conditions 6(j), 10 and 11
- Interpretation
- In these Conditions:
“Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business. “Company” means Grafton Merchanting GB Limited (Company No.4725313); “Conditions” means these commercial terms and conditions of sale; “Customer” means the person or firm purchasing the Goods from the Company; “Contract” means the contract for the sale of the Goods made between the Company and the Customer in accordance with these Conditions, “Force Majeure Event” means an event or circumstance beyond a party’s reasonable control. “Goods” means the goods and materials and any part of them (including samples, where relevant) which are the subject of the Contract. “Specification” means any specification for the Goods, including any related plans and drawings that is agreed by the Customer and the Company.
- Interpretation:
(a) A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted. (b) Any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. (c) A reference to writing or written includes emails.
- The Contract/Order Acceptance
(a) These Conditions shall apply to the Contract and to all orders placed to and accepted by the Company to the exclusion of any other terms and conditions which the Customer Seeks to impose or incorporate or which are implied by trade, custom, practice or course of dealing. (b) No variation to these Conditions shall be binding without the express written agreement of a director of the Company (c) Any order submitted by the Customer to the Company shall constitute an offer to contract on these Conditions. Even if the Company has given a quotation and/or estimate, no order placed by the Customer is binding on the Company until it has been accepted by the Company. (d) In placing an order with the Company the Customer and its representatives warrant and represent that each of them has the necessary authority to bind the Customer in contract. (e)The Customer is solely responsible for ensuring that the terms of its order and any applicable specification are complete and accurate. (f) The Customer’s order for Goods will deemed to be accepted when the Company issues a written acceptance of the Order, at which point, the Contract in accordance with these Conditions shall come into existence. (g) The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Customer that is inconsistent with these Conditions. (h) The Company reserves the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirements.
- Estimates/Quotations
Please note: All Estimations and Quotations are valid for a maximum period of 30 days.
(a) The Customer is entirely responsible for ascertaining the quantities it requires notwithstanding that an estimate or quotation may have been given by the Company. (b) Quotations or estimates provided to the Customer by the Company are for the supply of Goods on these Conditions only. Any quotation or estimate provided to the Customer by the Company is not an offer and the Company reserves the right to withdraw or amend any quotation at any time before the Company’s acceptance of the Customer’s order. (c) Where fine or specific tolerances are required in Goods beyond those generally accepted in the building trade no liability will attach to the Company unless the tolerances are notified in writing to the Company at the time the Customer provides its order to the Company and the Company has agreed in writing to supply Goods that meet those tolerances. (d) The Company may without notice to the Customer reasonably alter any specification, description, design, drawing, illustration and/or other particulars relating to the Goods and to supply the Goods as so altered in performance of the Contract and may also substitute and supply similar goods of equivalent type in the performance of the Contract, provided that any alteration or substitution does not significantly reduce or change the substantive quality and/or nature of the Goods.
- Returns/Cancellations
(a) If the Customer incorrectly orders any Goods or otherwise wishes to terminate the contract for convenience the Company may, in its sole discretion, determine whether or not to accept the return of the Goods/termination. The acceptance by the Company of returned Goods shall be on such terms as it may determine and in particular the Company may charge for the carriage and handling of such Goods at the greater of 25% of their invoiced value or £5. (b) An order for Goods that are to be specially made or obtained (“Specials”) may not be cancelled for convenience by the Customer once the order has been accepted by the Company nor will any allowance be made in respect of Specials if they are subsequently returned.
- Prices
(a) The price of the Goods (“the Price”) shall be the price quoted by the Company to the Customer provided the Customer accepts the quotation within 30 days of its date and a quotation or estimate shall only be valid for 30 days. Where no price has been quoted (or a quoted price is no longer valid) the Price shall be the Company’s trade price on the date the Goods are delivered. (b) The Company may, by giving notice to the Customer at any time up to 7 days before delivery or collection of the Goods, increase the Price to reflect any increase in the cost to the Company of procuring or supplying the Goods which is due to factors beyond its reasonable control (including without limitation foreign exchange fluctuations, taxes and duties and the cost of labour, materials and manufacturing costs); in such circumstances the Customer may cancel the Contract provided that they do so not later than 3 days before the due date for delivery. (c) All prices quoted are exclusive of Value Added Tax and delivery charges unless otherwise stated. (d) If the Customer orders Goods to be collected in accordance with Condition 7(a)(i) but then changes its mind to request delivery to a Delivery Location, the Company may charge the Customer a reasonable fee for delivery plus a reasonable administration fee.
- Accounts/Payments
(a) Credit accounts may be opened at the discretion of the Company, subject to satisfactory credit references being obtained. Unless otherwise agreed in writing, payment for Goods supplied on credit accounts shall become due and payable no later than the last day of the month following the month of delivery. However if the Goods concerned are Specials the Company may instead apply the payment terms in Condition 6(b). (b) For cash Customers, that is, Customers who do not have a credit account with the Company or whose credit account is cancelled or suspended under Condition 6(g) and in respect of the supply of Specials to credit account Customers and other non-standard transactions (as determined by the Company), the Customer shall pay the price for the Goods on acceptance of order, or on or before delivery, (where applicable), upon receipt of the Company’s invoice. (c) No payment shall be deemed to have been received until the Company has received cash or cleared funds. Time for payment shall be of the essence. Notwithstanding any other provision, all payments payable to the Company under any Contract shall become due immediately if the Company becomes entitled to terminate the Contract under Condition 16(a) or the Contract otherwise terminates. (d) Any queries on an invoice must be raised in writing by the Customer within 21 days of the invoice date, otherwise the invoiced amount shall be deemed to be accepted by the Customer. (e) Without prejudice to the Company's rights to enforce payment, if the Customer fails to make payment in accordance with these Conditions the Company is entitled to seek interest on any overdue balance outstanding pursuant to its rights under the Late Payment of Commercial Debts (Interest) Act 1998, or (at the Company’s absolute discretion) to charge interest on any overdue balance outstanding (notwithstanding that a portion of the account or invoice is the subject of any dispute or query) from the due date for payment until payment is made, whether before or after any judgment) at the annual rate of 5% above the base lending rate from time to time of the Bank of England. (f) The Customer shall indemnify the Company, against all costs (including legal costs) and expenses incurred by the Company in recovering amounts due from the Customer, or exercising its rights under this Condition 6, including any administration fee incurred if the Company refers a late/non payment dispute to its lawyers or collection agents. (g) The Company may cancel or suspend the Customer’s credit account by notice in writing at any time should it decide, for whatever reason, that it requires further security from the Customer, other than that already provided (if any). If the Company exercises such rights it may continue trading with the Customer in accordance with Condition 6(b). The Company may reinstate the credit account once the additional security required has been provided by the Customer and any other conditions have been met. The Customer agrees to use its best endeavours to ensure that any additional security required by the Company (including but not limited to a third party guarantee) is provided. (h) The Company may at any time, at its sole discretion and without reference to the Customer or any guarantor: (i) increase (without limit) or decrease any credit limit applied to the Customer; and (ii) supply Goods in excess of the credit limit. (I)The Company may take action to collect all monies owing in full whether or not the sums due exceed the prevailing credit limit. (j)Where more than one invoice is outstanding the Company may choose against which invoice(s) to apply any payment from the Customer even if the Customer has allocated the payment to a specific invoice. (k) The Customer shall give the Company prior written notice, which acknowledges service, of any change in its constitution or ownership or, in the case of a sole trader or partnership, if it wishes to incorporate or merge with others. The Company may then decide whether to exercise its rights in Condition 6(g) to continue trading with the Customer, whether a new credit application is required and whether to continue with any credit arrangements granted to the Customer and shall not be obliged to continue with either unless a written confirmation and acceptance is issued by an authorised member of the Company’s credit management team, a Company director or the Company Secretary. (l) If a cheque used by the Customer to pay an account is dishonoured the Company may debit the Customer's account with any charge or cost incurred by the Company as a consequence. If the Company accepts payment by credit card it may levy a surcharge at its standard rates in force at the time of payment. (m) On termination of the Contract, howsoever caused, the Company’s rights contained in this Condition 6 shall remain in effect.
- Delivery/Despatch
(a) Delivery of the Goods shall be made: (i) by the Customer collecting the Goods at the Company’s premises at any time after the Company has notified the Customer that the Goods are ready for collection; or (ii) if some other place for delivery (“Delivery location”) is agreed between the Customer and the Company, by the Company delivering the Goods to that place at any time after the Company has notified the Customer that the Goods are ready. (b) Risk of damage to or loss of the Goods shall pass to the Customer: (i) in the case of Goods to be collected from the Company’s premises, at the time when the Company notifies the Customer that the Goods are available for collection; (ii) in the case of Goods to be delivered to the Delivery Location, on delivery to the Delivery Locations; and (iii) if the Customer fails to take delivery of the Goods, at the time when the Company has tendered delivery of the Goods. (c) If Goods are delivered to the Delivery Location: (i) the Company accepts no liability whatsoever for any loss of or damage to the Goods whilst in transit unless it is notified in writing with the details of the damage within 7 days of delivery; (ii) the Customer shall provide the Company with such access to its premises as the Company requires in order to deliver the Goods and shall provide the labour and equipment required to complete the delivery.(iv) the Company may charge the Customer for any return visits made as a result of the Customer’s failure to take delivery of the Goods; (v) delivery is completed on the completion of unloading of the Goods at the Delivery Location or as near as possible to the Delivery Location as is safe and the public highway permits. (d) Any stated time or date for delivery is an estimate only and is not binding on the Company. The time and date of delivery is not of the essence and the Company shall not be liable for any failure to deliver by such time or date, nor for any loss or damage arising directly or indirectly from such failure. The Customer may not refuse to accept Goods because of late delivery; nor, where Goods are to be delivered in instalments, shall the Company’s failure to deliver any instalments by any time or date entitle the Customer to treat the Contract as a whole as repudiated. (e) If the Customer fails to take delivery of Goods or to give the Company adequate instruction for delivery then, without prejudice to its other rights, the Company may: (i) store the Goods until actual delivery and charge the Customer for the costs (including insurance) of storage; or (ii) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for any excess over the Price or charge the Customer for any shortfall against the Price. (f) Where delivery is to be made by instalments, each instalment shall be deemed to be a separate and distinct contract and no default by the Company in respect of any one or more instalment shall entitle the Customer to reject or withhold payment in respect of any other instalment. (g) The Company shall provide evidence (such as a delivery note) of the delivery of Goods supplied in response to a request from the Customer provided it is received within 3 months of the delivery date. If the Customer does not raise any query about delivery within such period, the Goods concerned shall be deemed to have been delivered in accordance with the Contract. (h) The Company does not accept liability for shortages in quantities delivered unless the Customer notifies the Company of any claim for short delivery of the Goods within 2 days of the delivery to the Customer. In such circumstances the Company’s liability shall be restricted to making good the shortage. Any delivery book or note marked “NOT EXAMINED” will not prevent the operation of these clauses nor constitute express or implied notice in writing of any potential or actual shortage. (i) If the Company fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Company shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. (j)The Customer must provide the Company with an address for delivery if it does not intend to collect the Goods, along with all of the information which the Company reasonably requires to enable it to determine whether it will be able to deliver the Goods, the appropriate method of delivery and the cost to the Customer of providing the delivery service. (k) The Customer is responsible for any additional lifting once delivery has been completed.
- Performance
The Customer is responsible for ensuring that: (i) the Goods are sufficiently suitable and fit for the purpose intended and comply with all applicable requirements whether statutory, regulatory, municipal or otherwise; (ii) its premises are safe and suitable for the delivery, installation, use and operation of the Goods and comply both before and after such delivery, installation and during such operation with all relevant legislation (including without limitation safety legislation); (iii) any item of equipment provided by it which relates to the installation or operation of the Goods or is ancillary to or is for use in connection with the Goods shall not adversely affect their suitability or fitness for purpose.
- Warranty
(a) Subject to Condition 10(a) the Company agrees (in its discretion) to repair (if possible), replace free of charge or refund any sums paid by the Customer for any Goods which in the reasonable opinion of the Company are defective due to a manufacturing fault but only if: (i) such fault is notified to the Company in writing within 7 days of delivery; and (ii) the Company and/or its representative is given a reasonable opportunity after receiving the notice of examining such Goods in situ or the Customer (if asked to do so by the Company) returns such Goods to the Company, at such address specified by the Company, for the examination to take place there. (b) The Company shall not be liable for a breach of the warranty in Condition 9(a) if: (i) the Customer makes any further use of such Goods after giving notice of a defect; or (ii) the defect arises because the Customer failed to follow the Company’s or the manufacturer’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or (iii) the Customer alters or repairs such Goods without the written consent of the Company. (c) The Company is not responsible either for the cost of removing or re-installing any repaired or replacement Goods, unless previously agreed in writing by a Company director. (d) Any defective Goods or parts thereof replaced by the Company in accordance with this Condition or otherwise shall become, or remain, the property of the Company. (e) Where the Company is not the manufacturer of the Goods, the Company will endeavour to transfer to the Customer the benefit of any warranty or guarantee given to the Company.
- Liability
(a) Nothing in these terms shall be deemed to exclude or restrict the Company’s liability for: (i) death or personal injury resulting from its negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any breach on its part of the terms implied by Section 12 of the Sale of Goods Act 1979 (as amended) or defective products under the Consumer Protection Act 1987 or any matter in respect of which it would be unlawful for the Company to exclude or restrict liability(b) Subject to Condition 10(a), the Company’s total aggregate liability under or in connection with the Contract (howsoever such liability arises, whether in contract or tort or otherwise, including for negligence) shall be limited to the value of the Goods supplied under the Contract. (c) Subject to Condition 10(a), the Company shall not be liable (howsoever such liability arises, whether in contract or tort or otherwise, including for negligence) for any indirect or consequential loss or for damage to or for loss of profit, business, savings, production or goodwill which arises out of or in connection with the Contract. (d) The Customer shall indemnify the Company from and against all loss, damage, or liability suffered or incurred by the Company or any third person for or arising out of the negligence, breach of statutory duty, breach of contract or other duty of the Customer or its officers, employees, agents or contractors, in each case in the course of performance of or otherwise in any way arising out of or in connection with the Contract. (f) These Conditions set out the Company’s entire liability in respect of the Goods and rights granted under them are in lieu and to the exclusion of all other warranties, conditions and other terms express or implied by statute, common law or a course of business except for any which cannot legally be excluded. (g)This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
- Misrepresentation
(a) The Company shall not be liable in respect of any misrepresentation made by the Company its servants or agents to the Customer its servants or agents as to the condition of the Goods, their fitness for any purpose or as to quantity or measurements unless the representation is made or confirmed in writing by the Company and/or is fraudulent. (b) Without prejudice to Condition 11(a), whilst the Company takes every precaution in the preparation of its catalogues technical circular price lists and other literature, these documents are for the Customer’s general guidance only and statements made in them (in the absence of fraud on the part of the Company) shall not constitute representations by the Company and the Company shall not be bound by them.
- Ownership
(a) The risk in the Goods shall pass to the Customer on completion of delivery (b) Unless the Company agrees otherwise in writing, title to the goods shall not pass to the Customer until the earlier of (i) The Company receives payment in full (in cash or cleared funds) for the Goods and all other sums which are due to the Company from the Customer, in which case title to the Goods shall pass at the time of payment of all such sums and (ii) the Customer resells the Goods, in which case title to the Goods shall pass to the Customer at the time specified in Condition 12(c). (b) Until title to the Goods has passed to the Customer, the Customer shall (i) store the Goods (at no cost to the Company) separately from all other goods held by the Customer or any third party so that they remain readily identifiable as the Company’s property (ii) not remove, deface or obscure any identifying mark, serial number or packaging on or relating to the Goods (iii) maintain the Goods in satisfactory condition and keep them insured against all risks for their full Price from the date of delivery, providing the Company with a copy of the insurance policy upon request (iv) notify the Company immediately if it becomes subject to any of the events listed in Condition 16(b) or it seeks to encumber or in any way charges any of the Goods; and (v) give the Company such information relating to the Goods as the Company may require from time to time. (c) Subject to Condition 12(d) the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before the Company receives payment for the Goods. However, if the Customer resells the Goods before that time: (i) it does so as principal and not as the Company’s agent; and (ii) title to the Goods shall pass from the Company to the Customer immediately before the time at which resale by the Customer occurs. (d) If, before title to the Goods passes to the Customer, the Customer becomes subject to any of the events listed in Condition 16(b), then, without limiting any other right or remedy the Company may have (i) the Customer’s right to resell the Goods or use them in the ordinary course of its business ceases immediately; and (ii) the Company may at any time require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product; and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.
- Sizes and Weights etc.
(a) All sizes stated by the Company or a manufacturer are subject to dimensional tolerances in accordance with the appropriate BSS. (b) The Company may deliver to the Customer an excess and/or deficiency of up to 10% of the weight or volume it agrees to deliver without any liability to the Customer and in such circumstances the Price payable by the Customer may be adjusted accordingly.
- Pallets and Packaging
(a) The Company may charge for any packaging provided on a time and materials basis. Charges levied by the Company for crates, cases, pallets or aggregate bags will be credited if reusable items in good condition are returned to the Company carriage paid within 28 days of delivery. Polythene sacks are nonreturnable. (b) The Customer is solely responsible for the disposal of any waste arising from the Goods once delivered and will comply with all applicable laws, regulations and waste management licences relating to such waste.
- Force Majeure
The Company may defer the date of delivery or cancel the Contract or reduce the volume of Goods ordered by the Customer (without liability) if it is prevented from or delayed in performing due to Force Majeure Event including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
- Default and Termination
(a) The Company may, without prejudice to or limiting its other rights and remedies, stop any Goods in transit and/or suspend further deliveries and/or by notice in writing to the Customer terminate the Contract with immediate effect, if (i) the Customer becomes insolvent (ii) if the Customer fails to pay any amount due under the Contract on the due date for payment or (iii) the Customer commits any other a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days of that party being notified in writing to do so;. (b) For the purposes of Condition 16(a) “insolvent” means the Customer becoming unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986, the levying of the threat of execution or distress on any property of the Customer, the appointment of a receiver or administrative receiver over all or any part of the Customer’s property or assets, a proposal for a voluntary arrangement or compromise between the Customer or its creditors whether pursuant to the Insolvency Act 1986 or otherwise, being wound up by order of the court, the passing of a resolution of voluntary winding-up or summoning a meeting to pass such a resolution other than for the purposes of a bona fide, solvent amalgamation or reconstruction, the presentation of a petition for the winding-up of the Customer or an administration order in relation to the Customer, the Customer taking any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), the Customer ceasing or threatening to cease to carry on all or a substantial part of its business or the Customer’s financial position deteriorates to such an extent that in the Company’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.. (c) If the Company is entitled to terminate the Contract under Condition 16(a) the Company may, without prejudice to its other rights: (i) in the case of any sale involving more than one delivery forthwith suspend any further deliveries; (ii) demand immediate payment of all sums then payable by the Customer regardless of whether the Customer is in default of the contract under which such sums are payable, including such sums not yet due.
- Patent and Trade Marks
(a) No representation is made or warranty given that any Goods supplied do not infringe any letters patent, trademarks, registered designs, or similar industrial or intellectual property rights. (b) The Customer will unconditionally fully and effectively indemnify the Company against all liabilities, losses, damages, costs, expenses and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered and/or awarded against and/or incurred by the Company in connection with or paid or agreed to be paid by the Company as a consequence of, arising out of or in connection with the Company’s use of the Specification and/or supplying Goods to Specification or designs provided by or on behalf of the Customer, including in settlement of any claim for infringement of any patents, copyright, design, trademark or any other industrial or intellectual property rights of any other person. This Clause 16(b) shall survive termination of the Contract.
- Notices
Any notice under or in connection with the Contract shall be in writing and shall be deemed properly delivered if addressed to the party concerned at its principal place of business or last known address and sent by first class pre-paid post. Such notice shall be deemed to be delivered 48 hours after posting. Notices may not be given by email.
- Disputes and Set-Off
Any liability of the Company under the Contract shall be subject to and conditional upon the due performance and observance by the Customer of all its obligations under these Conditions and the Customer may not withhold or delay payment or exercise any rights of set-off whatsoever and howsoever arising which might otherwise be available to it.
- Waiver
No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
- Health & Safety
Certain Goods could, if incorrectly used, give rise to risks to health and safety. Information in respect of such Goods is available from the Company. The Customer shall ensure compliance so far as is reasonably practicable by its employees, agents, licensees and customers with any instructions given by the Company or the manufacturer for the purpose of ensuring that the Goods are safe and without risk to health when properly used and will take any other steps or precautions, having regard to the nature of the Goods, as are reasonably necessary to preserve the health and safety of persons handling, using or disposing of them.
- Severability
If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
- Headings
The headings in these Conditions are for convenience only and shall not affect their interpretation.
- Governing Law and Jurisdiction
(a) The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales (b) Subject to Condition 24(c) each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation. (c) the Company shall, in its acceptance of the Customer’s order, be entitled to elect that the Contract shall be governed by and construed in accordance with Scottish law and/or that all disputes arising in connection with the Contract shall be submitted to the exclusive or non-exclusive jurisdiction of the Scottish Courts .
- Credit Search
The Company will make a search with a Credit Reference Agency, who will keep a record of that search and will share the information with the Company and other businesses. In some instances the Company may also make a search on the personal credit file of principal directors. The Company may also pass or share Customer information with carefully selected third parties for the purposes of account opening, credit vetting and account management. Should it become necessary to review an account, then again a credit reference may be sought and a record kept. The Company will monitor and record information relating to Customer trade performance and such records will be available to Credit References Agencies who will share that information with other businesses when assessing applications for credit and fraud prevention. For the purposes of credit referencing the Company may also share information with other businesses.
- Assignment
(a) The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Company. (b) The Company may assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
- No Rights to Third Parties
No one other than a party to this Contract and their permitted assignees shall have any right to enforce any of its terms.
- Data Protection
The Company will only use the personal information provided to it by the Customer as set out in the Company’s Privacy Policy. The Company’s Privacy policy can be found on its websites or by writing to our Data Protection Officer at Grafton Group plc, Boundary House, 2 Wythall Green Way, Wythall, Birmingham B47 6LW or by emailing DPO@graftonplc.com
Standard Guarantee Terms: (a) Where any person(s) (“the Guarantor”) enter(s) into this Guarantee Agreement (Guarantee), these Standard Guarantee Terms shall apply. (b) In these Standard Guarantee Terms “Guaranteed Obligations” means all monies, debts and liabilities of any nature from time to time due, owing or incurred by the Customer to the Company including those under or in connection with any present or future credit facilities (including any increase in credit limit) provided by the Company to the Customer.(c) This Guarantee shall at all times be a continuing security and shall cover the ultimate balance from time to time owing to the Company by the Customer in respect of the Guaranteed Obligations (e) the liability of the Guarantor under this Guarantee shall not be reduced, discharged or otherwise adversely affected by (i) any act, omission, matter or thing which would not have discharged or affected the liability of the Guarantor had it been a principal obligor instead of a guarantor; or (ii) any other act or omission except an express written release by deed of the Guarantor by the Company. (f) The Company shall not be obliged, before enforcing any of its rights/remedies under this Guarantee, to take any action against the Customer/another person (g) This Guarantee is in addition to and shall not affect/be affected by or merge with any other judgment, Security, right or remedy obtained or held by the Company from time to time for the discharge/performance of the Company of the Guaranteed Obligations (h) The Guarantor may terminate this Guarantee by giving 3 months written notice to the Company (I) Notwithstanding any valid notice of termination, the liability of the Guarantor under this agreement shall continue in full force and effect in relation to all Guaranteed Obligations which (i) have become due on/before the Termination Date; and (ii) may become due, owing or incurred by the Customer to the Company before, on or after the Termination Date under any commitment, expressed or implied, assumed or undertaken by the Company to the Customer before the Termination Date. (M) The Guarantor as principal obligor and as a separate and independent obligation and liability agrees to indemnify and keep indemnified the Company (and its successors, transferees and assigns) in full and on demand from and against all and any losses, costs (including legal costs), claims, liabilities, damages, demands and expenses suffered or incurred by the Company arising out of, or in connection with, the Guaranteed Obligations becoming irrecoverable for any reason or any failure of the Company to perform or discharge any of its obligations or liabilities in respect of the Guaranteed Obligations.(n) The Company (and its successors, transferees and assigns) may at any time assign, transfer or deal in any other manner with any or all of its rights under this deed.
Plumbase Spares Terms & Conditions
These terms refer to the Plumbase Spares guarantees on availability, consistent price and returns (“Terms”) but should be read in conjunction with our standard Trade Terms and Conditions.. In these Terms, “the Company”, “we” and “us” means Grafton Merchanting GB Limited (No.4725313) including its trading divisions; “the Customer” and “you” means the person, firm or company purchasing the Product; “the Contract” means the contract for the sale of the Product made between the Company and the Customer, “the Product” means the goods which are the subject of the Contract. These Terms are only applicable to Trade Credit or Premier Cash account holders. If you are not a Trade Credit or Premier Cash account holder then these Terms are not applicable to you.
1. Availability Guarantee
1.1 In the unlikely event that you select one of our Products for purchase and the Product is out of stock, the Company will give you the Product for free the next day the Product is back in stock and available for you to collect from one of our branches.
1.2 The Availability Guarantee only applies to our 187 and 102 “core stock” product lists.
The 187 core stock list can be viewed by clicking here and the guarantee is only available in the following branches which can be seen by clicking here.
The reduced 102 core stock list can viewed by clicking here and the guarantee is only available in the following branches which can be seen by clicking here.
1.3 The Availability Guarantee is only available where the Product is completely out of stock, for example, if you request three of a particular Product and there is only two in stock this does not qualify for the Availability Guarantee.
1.4 There is a maximum of one claim per Product, per Customer, per day. Multiple or repeated claims for the same Product(s) (whilst they remain out of stock) will not be accepted.
1.5 Attempts to deliberately engineer stock out situations to claim free of charge product renders the guarantee invalid.
1.6 Does not include any delivery costs which, where applicable, are to be borne by the Customer.
1.7 Guarantee excludes Fort William Plumbase.
1.8 We reserve the right to withdraw this offer at any time.
2. Consistent Price Guarantee
2.1 Where we have quoted you a price for a Product and then invoice you for a greater price we shall credit you the difference plus 10% of the Product price on top.
2.2 This does not apply where we have quoted you for a product based on the information you have given us and the invoiced price is different due to you requiring a different product.
2.3 Where the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to credit you 10% of the Product price on top.
2.4 The credit will be applied to your Trade Credit or Premier Cash account within 7 days. If you have paid for the Product in cash then you may receive a cash refund.
2.5 Claims under the Consistent Price Guarantee must be made by the Customer in branch within 28 days.
2.6 Claims can only be made against written Plumbase quotes.
2.7 Claims cannot be made against verbal quotes.
2.8 Extra 10% credit applies to the item price excluding VAT.
2.9 We reserve the right to withdraw this offer at anytime.
3. No Quibble Returns Guarantee
3.1 Our “No Quibble Returns” Guarantee ensures that if you’re not sure what Products you need, you can take the Products you may need and bring back the ones you don’t need for a full refund.
3.2 Products must be returned as new in a saleable condition and in their original packaging.
3.3 Products in packaging with tamper proof seals will only be refunded if they are returned with the seals unbroken.
3.4 Proof of purchase is required.
3.5 Returns for faulty Products are dealt with separately in our Returns Policy, available here.
3.6 We reserve the right to withdraw this offer at anytime.
4. Free Consumables Tray Terms (only available to relevant flyer holders)
To claim your free consumables pack simply bring the relevant flyer into any of the following Plumbase branches: Plumbase Gloucester, Bedford, Bury St Edmunds, Cambridge, Daventry, Ely, Great Yarmouth, Kings Lynn, Northampton, Norwich, Peterborough, Stowmarket and Wellingborough. Offer valid from 8/10/15 to 30/11/15. No cash alternative available. Only one free consumables pack, per customer. Offer applies to trade and cash account customers only.
Direct Mail Terms & Conditions
Dormant 3
1. Voucher only available to Plumbase Trade Account customers and the named account holder until closure of the account or end of 30 day redemption period (whichever comes first).
2. Promotion operated by Grafton Merchanting GB Ltd.
3. Voucher entitles the holder to £10 (inclusive of VAT) off, when used as payment for orders of ex stock products which are to the value of £50 (excluding VAT) or greater in one transaction.
4. Original voucher must be presented at point of sale and can only be used once. No photocopies accepted. Discount cannot be applied retrospectively.
5. Only purchases from Plumbase are eligible for this offer.
6. All vouchers must be redeemed before .
7. No cash alternatives are available.
8. Delivery charges are excluded.
9. This promotion cannot be used in conjunction with any other offer or promotion.
10. Goods purchased using this voucher but are refunded, shall be refunded less the discount received.
11. Offer subject to availability.
12. Vouchers are non-transferrable.
13. Employees of Grafton Merchanting GB and its subsidiaries and their families are not eligible to participate in this promotion.
Note to Branch Staff:
Please notify your Regional Manager or Regional Director when a voucher has been redeemed. You will need to provide the Customer Name, Account Number and Voucher Reference Code
Dormant 6
1. Voucher only available to Plumbase Trade Account customers and the named account holder until closure of the account or end the redemption period (whichever comes first).
2. Promotion operated by Grafton Merchanting GB Ltd.
3. Voucher entitles the holder to £10 (inclusive of VAT) off, when used as payment for orders of ex stock products which are to the value of £50 (excluding VAT) or greater in one transaction.
4. Only purchases from Plumbase are eligible for this offer.
5. Original voucher must be presented at point of sale and can only be used once. No photocopies accepted. Discount cannot be applied retrospectively.
6. All vouchers must be redeemed before .
7. No cash alternatives are available.
8. Delivery charges are excluded.
9. This promotion cannot be used in conjunction with any other offer or promotion.
10. Goods purchased using this voucher but are refunded, shall be refunded less the discount received.
11. Offer subject to availability.
12. Vouchers are non-transferrable.
13. Employees of Grafton Merchanting GB and its subsidiaries and their families are not eligible to participate in this promotion.
Note to Branch Staff:
Please notify your Regional Manager or Regional Director when a voucher has been redeemed. You will need to provide the Customer Name, Account Number and Voucher Reference Code.
Dormant 9/ Never trade 7+/ Lost
1. These terms and conditions (“Terms and Conditions”) apply to the Two Night Break (the “Two Night Break Incentive”) presented in your letter (“Two Night Break Letter”);
2. The Two Night Break is only open to Trade Account customers (the “Participants(s)”) of Plumbase, a trading name of Grafton Merchanting GB (the “Promoter”);
3. Unless the promoter expressly agrees otherwise in writing, the Two Night Break Incentive excludes and is not available to:
3.1. any customers that currently receives a rebate from the Promoter;
3.2. any Trade Account customer of any other brands of the Promoter not listed within these Terms and Conditions;
3.3. any and all current employees the Promoter, its group companies or their immediate family members;
3.4. any and all employees or any other person officially connected with the Two Night Break Incentive or their immediate family members;
4. The Two Night Break Incentive shall run up to the date specified on your Two Night Break Letter inclusively (“Spend Period”);
5. The Participant must be a resident in the UK during the Spend Period. Transactions made outside of the Spend Period will not count. If the Participant is a limited company or another entity with separate legal identity the Participant’s representative must:
5.1. Be aged 18 or over;
5.2. Have permission of the Participant to take part in the promotion;
6. To qualify for the Two Night Break Incentive, the Participant must purchase products from the Promoter at a Plumbase outlet for a value of £1500 (one thousand, five hundred) and over, excluding VAT within the Spend Period.
7. Participants shall be deemed to have read and accepted these Terms and Conditions.
8. To qualify for the Two Night Break Incentive, the Participants accounts must be up to date throughout the Spend Period from opening a Trade account and all returns/ credits must be up to date and all purchases of the Products from the Promoter (in accordance with these Terms and Conditions) must have been received by the Promoter in cleared funds;
9. Only products purchased from the Promoter by the Participant during the Spend Period shall be counted towards the Two Night Break;
10. Any products that are returned for a refund will not count towards the Two Night Break Incentive. Where products are returned for a refund after the Spend Period, the Promoter reserves the right to deduct from that refund the value (or part thereof) of the Two Night Break obtained.
11. The Two Night Break includes;
11.1. 1 x any 2 night break up to the value of £189 including VAT on https://www.redletterdays.co.uk/experience/ref/xscph/a-two-night-charming-escape-for-two (the “Two Night Break”).
12. Please note that the Two Night break may not be available to book at a weekend, many breaks exclude Christmas, New Year and Valentine’s. Please book as far in advance as possible to ensure the date of your choice (minimum of eight weeks is recommended). Please see redletterdays.co.uk for the full redletterdays terms and conditions.
13. Participants that qualify for the for the Two Night Break will be contacted by their Plumbase Regional Manager (using details provided on the Trade Account application form) via telephone within 14 (fourteen) days after the Spend Period has come to an end.
14. The Participant will then have a further 14 (fourteen) days, from the date of which they are contacted by the Regional Manager, to redeem their Two Night Break.
15. If the Participant does not redeem their Two Night Break within the 14 (fourteen) days from initial contact from the Regional Manager, the claim will become invalid. The Two Night Break may not be claimed by a third party on the participant’s behalf.
16. Two Night Breaks are non-exchangeable, non-transferable, and are not redeemable for cash or other prizes than those listed;
17. If a Participant rejects their Two Night Break or they are in breach of these Terms and Conditions, the Participants Two Night Break will be forfeited and the Promoter shall be entitled to not honour the Two Night Break;
18. Subject to the Participants taxation status, the Two Night Break may be a taxable benefit and subject to tax and/ or National Insurance; The Promoter accepts no liability whatsoever in respect of payment of tax or National Insurance or for notification of the benefit earned by a user to any tax authorities;
For further information the Participant should contact the nearest Inland Revenue Office;
19. It is the responsibility of the main traveller to ensure that s/he and his/her family or travel companions who are accompanying them on the trip all have the necessary travel insurance or other medical precautions;
20. The Promoter cannot be held responsible for any travel or banning restrictions imposed by UK police, borders agency or courts in relation to any individuals due to receive this Two Night Break;
21. The Promoter accepts no responsibility for transactions that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
22. The Promoter accepts no responsibility for any costs associated with the Two Night Breaks and not specifically included in the Two Night Break; expenses which are not specifically stated to be included in the Weekend Break shall be for the Participant’s own account. For example;
22.1. Unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from a Two Night Break venue.
23. The Promoter retains the right to substitute the Two Night Break(s) with another offer of similar value in the event the original offer is not available.
24. The Promoter accepts no responsibility for any damage, loss, liabilities, personal injury, death or disappointment incurred or suffered by the Participant or his/ her family or accompanying companions as a result of redeeming or accepting a Two Night Break. Nothing in these Terms and Conditions shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence;
25. A maximum of 1 (one) Two Night Break can be claimed per Trade Account.
26. The Promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Two Night Break Incentive with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud);
27. The Promoter reserves the right to disqualify any Participants it believes not to be participating within the spirit of the Two Night Break Incentive or that it suspects of participating in fraudulent or dishonest activity. The Promoter reserves the right to use their discretion in all respects and to enforce any penalty or sanction they deem appropriate.
28. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure;
29. The Two Night Break Incentive is a standalone promotion and does not amend normal terms and conditions of trading as between the Promoter and the Participant, which will continue to apply;
30. In the event of any dispute, the decision of the Promoter and its appointed representatives is final in all matters and no correspondence shall be entered into;
31. The Two Night Break Incentive will be governed by English Law and Participants submit to the exclusive jurisdiction of the English Courts;
32. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
Never Traded 3
1. Voucher only available to Plumbase Trade Account customers and the named account holder until closure of the account or end the redemption period (whichever comes first).
2. Promotion operated by Grafton Merchanting GB Ltd.
3. Voucher entitles the holder to £10 (inclusive of VAT) off, when used as payment for orders of ex stock products which are to the value of £50 (excluding VAT) or greater in one transaction.
4. Only purchases from Plumbase are eligible for this offer.
5. Original voucher must be presented at point of sale and can only be used once. No photocopies accepted. Discount cannot be applied retrospectively.
6. All vouchers must be redeemed before .
7. No cash alternatives are available.
8. Delivery charges are excluded.
9. This promotion cannot be used in conjunction with any other offer or promotion.
10. Goods purchased using this voucher but are refunded, shall be refunded less the discount received.
11. Offer subject to availability.
12. Vouchers are non-transferrable.
13. Employees of Grafton Merchanting GB and its subsidiaries and their families are not eligible to participate in this promotion.
Note to Branch Staff:
Please notify your Regional Manager or Regional Director when a voucher has been redeemed. You will need to provide the Customer Name, Account Number and Voucher Reference Code
Never Traded 6
1. Visit plumbase.co.uk/freegift and quote your account number to retrieve your free headtorch.
2. Headtorch only available to Plumbase Trade Account customers and are for the named account holder only.
3. Promotion operated by Grafton Merchanting GB. This mailer entitles the holder to a free Plumbase Headtorch.
4. No cash alternative available.
5. This promotion cannot be used in conjunction with any other offer or promotion.
6. Offer subject to availability.
7. Free headtorch is non- transferable.
8. In the instance where you have been provided with a faulty head torch please contact plumbase.marketing@graftonplc.net
9. Employees of Grafton GB and its subsidiaries and their families are not eligible to participate in this promotion.
10. Grafton GB reserves the right to amend or withdraw this offer at any time.
Welcome Incentive Terms & Conditions
1. These terms and conditions (“Terms and Conditions”) apply to the Welcome Incentive (the “Welcome Incentive”) presented in your welcome letter (“Welcome Letter”);
2. The Welcome Incentive is only open to new Trade Account customers (the “Participant(s)”) of Plumbase, a trading name of Grafton Merchanting GB (the “Promoter”) from the [1st February 2016];
3. Unless the Promoter expressly agrees otherwise in writing, the Welcome Incentive is not available to:
3.1. any customers that currently receive a rebate from the Promoter [or already have a Trade Account];
3.2. any Trade Account customer of any other brands of the Promoter not listed within these Terms and Conditions;
3.3. any and all current employees of the Promoter, its group companies or their immediate family members;
3.4. any and all employees or any other person officially connected with the Welcome Incentive or their immediate family members;
4. The Welcome Incentive shall run for a period of 60 (sixty) days inclusive starting from the date of your account was opened (“the Incentive Period”).
5. The Participant must be a resident in the UK excluding Northern Ireland during the Incentive Period. If the Participant is a limited company or another entity with separate legal identity the Participant’s representative must:
5.1. Be aged 18 or over;
5.2. Have permission of the Participant to take part in the Welcome Incentive;
6. To qualify for the Welcome Incentive, the Participant must purchase products from the Promoter at a Plumbase outlet during the Incentive Period:
6.1. for a value of between £2500 (two thousand, five hundred) and £3499 (three thousand, four hundred and ninety nine) excluding VAT to qualify for 1 (one) Reward from Offer 1 (“Offer 1”); or
6.2. for a value over £3500 (three thousand, five hundred) excluding VAT to qualify for 1 (one) Reward from Offer 2 (“Offer 2”).
7. Transactions made outside of the Incentive Period will not count towards the Welcome Incentive.
8. The Welcome Incentive shall only apply to products purchased from the Promoter by the Participant;
9. Any products that are returned for a refund will not count towards the Welcome Incentive. Where products are returned for a refund after the Incentive Period, the Promoter reserves the right to deduct from that refund the value (or part thereof) of the Reward obtained.
10. Participants shall be deemed to have read and accepted these Terms and Conditions.
11. To qualify for the Welcome Incentive, the Participants accounts must be up to date throughout the Incentive Period and all returns/ credits must be up to date and all purchases of products from the Promoter (in accordance with these Terms and Conditions) must have been received by the Promoter in cleared funds;
12. The Welcome Incentive rewards (“Reward”) are;
Offer 1:
12.1. 1 x Krups Pump Espresso Coffee Maker & Mug Set;
12.2. 1 x Ferrari Thrill for 2 People (“Ferrari Thrill”);
12.3. 1 x £150 Red Letter Day Vouchers
Offer 2:
12.4. 1 x Apple iPad Air 2 64Gb Space Grey & Case;
12.5. 1 x Two Night Stay and Dinner for 2 people at Gordon Ramsey’s York & Albany (“York & Albany”);
12.6. 1 x 40inch LED HD TV & Blu-Ray Player;
12.7. 1 x Xbox One & Game Bundle
13. Participants that qualify for either Offer 1 or Offer 2 will be contacted by the Plumbase Regional Manager (using details provided on the Trade Account application form) via telephone within 14 (fourteen) days after the Incentive Period has come to an end.
14. The Participant will then have a further 14 (fourteen) days, from the date of which they are contacted by the Regional Manager, to redeem their Reward.
15. If the Participant does not redeem their Reward within the 14 (fourteen) days from the initial contact from the Regional Manager, the Reward will become invalid. The Reward may not be claimed by a third party on the Participant’s behalf.
16. Apple, Sony, Microsoft, Red Letter Days, Krups nor any other company’s products provided as Rewards in this Welcome Incentive, are participants in or sponsors of this promotion;
17. Rewards are non-exchangeable, non-transferable, and are not redeemable for cash or other prizes than those listed;
18. Rewards are subject to availability. The Promoter retains the right to substitute the Reward(s) with another Reward of similar value in the event the original Reward offer is not available.
19. If a Participant rejects their Reward or they are in breach of these Terms and Conditions, the Participants Reward will be forfeited and the Promoter shall be entitled to not honour the Reward;
20. A maximum of 1 (one) Reward can be claimed per Trade Account.
21. Subject to the Participants taxation status, the Rewards may be a taxable benefit and subject to tax and/ or National Insurance; The Promoter accepts no liability whatsoever in respect of payment of tax or National Insurance or for notification of the benefit earned by a user to any tax authorities. For further information the Participant should contact the nearest Inland Revenue Office;
22. The Ferrari Thrill Reward is subject to the venue’s additional terms and conditions as follows:
22.1. Availability varies between the venues which are Anglesey Circuit, Ty Croes Anglesey; Dunsfold Park Circuit, Cranleigh Surrey; Elvington Race Track, Elvington North Yorkshire; Heyford Park, Bicester Oxfordshire; Leeds Raceway, Sherburn-in-Elmet North Yorkshire; Prestwold, Loughborough Leicester; Stafford Activity Centre, Seighford Staffordshire and Three Sister Race Circuit, Wigan Lancashire. We recommend allowing several weeks booking notice for this popular experience.
22.2. Restrictions vary but as a guide, minimum height is 4'11'' - 5'2'', maximum 6'5'' - 6'6'' and maximum weight 18 - 20 stone. A full manual driving licence (12 months minimum at some venues) must be held.
22.3. Driving might be cancelled or curtailed in extreme weather conditions (e.g. snow, ice, heavy rain or high winds) which would make driving at speed dangerous.
22.4. Driving time is around ten minutes in total. Expect to be at the circuit for between half an hour up to two hours, including a briefing and driving laps.
22.5. Briefings are shared. All in-car tuition is one-to-one except for any demonstration laps, where up to three other people may be in the car with you.
22.6. Spectators are welcome and at some venues, get a free 4x4 ride. Children must be closely supervised at all times.
22.7. Wear trousers, a long-sleeved shirt and flat-soled shoes. A helmet is provided.
22.8. If a Ferrari is unavailable for a reason outside of the venue’s control the venue reserves the right to substitute it with a different brand or model.
23. The York & Albany Reward is subject to the venue’s additional terms and conditions as follows:
23.1. Availability - Seven days a week throughout the year, excluding from 23rd November to early January and Valentine's Day.
23.2. Participant Guidelines - Everyone is welcome, but at least one guest must be an adult (18 or over). The hotel and restaurant can accommodate wheelchair users.
23.3. Duration - This stay is for two nights. Check in from 3pm and check out by 11am. Dinner is booked between 6pm and 11pm (9pm on Sundays).
23.4. Includes a set 3 course dinner for 2 for one of the nights and a full English or continental breakfast for 2 on both mornings of the stay. Does not include drinks which can be purchased separately.
23.5. Dress Code - Smart casual wear is requested please.
23.6. Please note that you may be asked to pay a 12.5 per cent service charge on the day. This fee is discretionary and there is no obligation to pay.
24. The Promoter accepts no responsibility for transactions that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
25. The Promoter accepts no responsibility for any costs associated with any of the Rewards that are not specifically stated to be included in the Reward and shall be for the Participant’s own account. For example;
25.1. Unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from a Reward venue.
26. The Promoter accepts no responsibility for any damage, loss, liabilities, personal injury, death or disappointment incurred or suffered by the Participant or his/ her family or accompanying companions as a result of redeeming or accepting the Reward. Nothing in these Terms and Conditions shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence;
27. The Promoter reserves the right to disqualify any Participants it believes not to be participating within the spirit of the Welcome Incentive or that it suspects of participating in fraudulent or dishonest activity. The Promoter reserves the right to use their discretion in all respects and to enforce any penalty or sanction they deem appropriate.
28. The Promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Welcome Incentive with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud);
29. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure;
30. The Welcome Incentive is a standalone promotion and does not amend normal terms and conditions of trading as between the Promoter and the Participant, which will continue to apply;
31. In the event of any dispute, the decision of the Promoter and its appointed representatives is final in all matters and no correspondence shall be entered into;
32. The Welcome Incentive will be governed by English Law and Participants submit to the exclusive jurisdiction of the English Courts;
33. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
24/7 Sales Hotline Terms & Conditions
1. These terms and conditions (“Terms and Conditions”) apply to the 24/7 Sales Hotline service as presented in participating Plumbase branches.
2. The 24/7 Sales Hotline service is only open to existing Trade Account customers (the “Participant(s)”) of Plumbase, trading name of Grafton Merchanting GB (the “Promoter”) from the 1st April 2016.
3. Unless the promoter expressly agrees otherwise in writing, the 24/7 Sales Hotline promotion excludes and is not available to: 3.1 Any customer that currently receives a rebate from the Promoter;
3.2 Any and all current employees the Promoter, its group companies or their immediate family members;
3.3 Any and all employees or any other person officially connected with the 24/7 Sales Hotline or their immediate family members;
4. The 24/7 Sales Hotline service will run between Friday 1st April and Tuesday 31st May 2016 (the “Promotional Period”).
5. Grafton Merchanting GB reserves the right to amend the products included within this service at any time.
6. If a Participant rejects or are in breach of these terms, Grafton Merchanting GB reserves the right to withdraw the 24/7 Sales Hotline service at any time during the Promotional Period.
7. Order values made must total over £100 (one hundred) excluding VAT to qualify for the 24/7 Sales Hotline service.
8. The 24/7 Sales Hotline service includes solely core product stock that is currently held by the branch at the time.
9. To find out whether the product you require is part of the core product stock in your local branch, please contact your local branch manager on the 24/7 Sales Hotline provided.
10. Special orders are excluded from this service.
11. Participants must allow branches involved a turnaround period of 2 hours minimum for accepted orders.
12. The 24/7 Sales hotline service is available at the following branches;
12.1 Plumbase York
12.2 Plumbase Sheffield
12.3 Plumbase Rotherham
12.4 Plumbase Doncaster
12.5 Plumbase Maidstone.
13. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
Win a Holiday with Polypipe - Terms & Conditions
1. These terms and conditions (“Terms and Conditions”) apply to the Win a Holiday prize draw as presented in participating Plumbase branches.
2. The Win a Holiday prize draw is only open to customers (the “Participants”) of Plumbase, a trading name of Grafton Merchanting GB (the “Promoter”).
3. Unless the promoter expressly agrees otherwise in writing, the Win a Holiday prize draw excludes and is not available to:
3.1. any customer that currently receives a rebate from the Promoter,
3.2. any and all current employees the Promoter, its group companies or their immediate family members;
3.3. any and all employees or any other person officially connected with the Win Beer for a Year prize draw or their immediate family members;
4. The Win a Holiday prize draw will run between Friday 1st April and Tuesday 31st May 2016 (the “Promotional Period”).
5. By entering this free prize draw, the Participant is bound by these Terms and Conditions.
6. All entrants must be aged 18 and over before 1st April 2016.
7. One Participant will win a Thomas Cook Holiday Voucher to the value of £500 (Five Hundred Pounds).
8. To qualify for entry into the Win a Holiday prize draw, participants must purchase Polypipe products from participating Plumbase branches to the value of £20 (Twenty Pounds) excluding VAT or greater in one transaction.
9. Only one entry per qualifying transaction.
10. The prize is a £500 Thomas Cook holiday Gift Card (“Gift Card”). This Gift Card is also subject to the provider’s additional terms and conditions as follows;
10.1 Registering your gift card: The Participant is responsible for keeping their Gift Card safe and should treat the card as if it is cash. Lost or stolen cards cannot be replaced unless it has been registered at www.thomascook.com/gift-cards. To report a registered card as lost or stolen please call 0333 003 5784 or go to your local Thomas Cook or The Co-Operative travel store. Any loss or theft of a registered card must be reported as soon as you become aware of it. Any funds remaining on the Gift Card as at the time Thomas Cook receive notification of the loss or theft will be protected and transferred onto a new Gift Card, but Thomas Cook cannot reimburse any sum that has already been deducted from the lost or stolen card prior to the time they are notified.
10.2 Loading funds onto a Gift Card: The minimum value that can be loaded onto a Gift Card is £10 and the maximum amount that can be on a Gift Card at any time is £5,000. The Gift Cards are re-loadable and the minimum re-load value is £10.
10.3 Expiry date: Each Gift Card has an expiry date stated on it. Please note that the balance must be used before expiry date shown or it will be deducted.
10.4 Checking balance on Card: If you do not spend the entire balance on your Gift Card, the remaining balance will be updated after each transaction. The balance remaining on your Gift Card can be checked in store, online, by calling 0333 003 5784, or by scanning the QR code using a QR code reader/scanner app on your smart phone or tablet.
10.5 Using your Gift Card in a travel store: Gift Cards can be used at a Thomas Cook or The Cooperative Travel high street travel store in the UK to pay in full or in part for travel products and services, including travel insurance.
10.6 Using your Gift Card online: Gift Cards can be used online at www.thomascook.com but only to pay for a package holiday operated under one of the following brand names : Airtours, Club 18-30, Escapades, Manos or Thomas Cook. When using a Gift Card to book one of these package holidays on our web site, you will need to enter the card number, expiry date and CVV number from the Gift Card on the payment page within the holiday booking journey. Important Note re Online Use. Please note that it is not possible to use a Gift Card to pay only part of the payment due when booking a package holiday online or when paying the balance of an applicable holiday previously booked online. You must have sufficient funds on your Gift Card to cover the full amount requested when you reach the payment screen; otherwise the Gift Card will not be accepted.
10.7 Excluded Purchases: It is not possible to use your Gift Card to purchase foreign currency, to carry out money transfers, to purchase any other travel money or financial services product (other than travel insurance) or to purchase another Gift Card or eGift Card.
10.8 Refunds: If you have used a Gift Card to pay in full or in part for a travel product, and are due a refund of all or part of the cost of that product (e.g. as a result of cancelling or amending your booking), the refund due will be re-credited to your Gift Card in the first instance, unless the refund amount exceeds the amount that was originally taken from your Gift Card, in which case the remainder will be refunded either to your credit or debit card or in cash, depending on which payment method you used originally.
10.9 Refusal or cancellation of Gift Cards: Thomas Cook reserves the right to refuse to accept any Gift Card which has been damaged so as to make it unusable/unreadable, or which we consider has been tampered with in any way or which, in our opinion, is being used to commit any type of fraud. Thomas Cook reserves the right to cancel any Gift Card if, in our opinion, such action is necessary to prevent any fraud or other potential misuse. This does not affect your legal rights.
10.10 Card Issuer: TCCT Retail Limited, registered office: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB. Company registration number 7397858 England.
10.11 Limitations: Gift Cards cannot be re-sold, or exchanged for cash. They become void if resold or transferred for value. Monies on unused Gift Cards cannot be transferred.
10.12 For full terms and conditions: www.thomascook.com/gift-cards
11. No cash alternatives are available.
12. Gift Card is non- transferable.
13. The Win a Holiday prize draw will be governed by English Law and Participant submit to the exclusive jurisdiction of the English Courts.
14. The Win a Holiday prize draw winner will be announced during the first week of June 2016, and the winner will be made known by Thursday 30th June 2016 at the latest by the local Branch Manager.
15. The Win a Holiday prize draw is only available in the following branches;
15.1. Plumbase Merton
15.2. Plumbase Haverfordwest
15.3. Plumbase Lymington
15.4. Plumbase Sheffield
16. The prize will not be given to any other person other than the winner.
17. Grafton Merchanting GB reserves the right to request proof of identity and/or age of any winner.
18. Subject to the Participants taxation status, the Rewards may be a taxable benefit and subject to tax and/ or National Insurance; The Promoter accepts no liability whatsoever in respect of payment of tax or National Insurance or for notification of the benefit earned by a user to any tax authorities. For further information the Participant should contact the nearest Inland Revenue Office.
19. It is the responsibility of the main traveller to ensure that s/he and his/her family or travel companions who are accompanying them on the trip all have the necessary travel insurance or other medical precautions;
20. The Promoter cannot be held responsible for any travel or banning restrictions imposed by UK police, borders agency or courts in relation to any individuals during their holiday;
21. The Promoter accepts no responsibility for transactions that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
22. The Promoter accepts no responsibility for any costs associated with the holiday and not specifically included in the holiday; expenses which are not specifically stated to be included in the Weekend Break shall be for the Participant’s own account. For example;
23. Unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from a holiday venue.
24. The Promoter retains the right to substitute the holiday(s) with another offer of similar value in the event the original offer is not available.
25. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
Ultimate Armchair Football Fan - Terms & Conditions
Please read these terms and conditions carefully and make sure you understand them:
1. These terms and conditions (“Terms and Conditions”) apply to Ultimate Armchair Football Fan (the “Prize Draw”);
2. The Prize Draw is only open to Trade Account customers (the “Participant(s)”) of Plumbase, all are trading names of Grafton Merchanting GB (the “Promoter”);
3. Unless the Promoter expressly agrees otherwise in writing, the Prize Draw excludes and is not available to:
3.1. any customer that currently receives a rebate from the Promoter;
3.2. any Trade Account customer of any other brands of the Promoter not listed within these Terms and Conditions;
3.3. any and all current employees the Promoter, its group companies or their immediate family members;
3.4. any and all employees of any agencies or any other person officially connected with the Prize Draw or their immediate family members ;
4. The Participant must be a resident in the UK during the calendar months the Prize Draw operates, which is from 00:01 on 23rd May 2016 to 23:59 on 8th June 2016, transactions made outside of this time period will not count (“Prize Draw Period”);If the Participant is a limited company or another entity with separate legal identity the Participant’s representative must:
4.1. be aged 18 or over;
4.2. have permission of the Participant to take part in the Prize Draw;
5. To enter the Prize Draw and become an entrant (the “Entrant”) the Participant must purchase any of the warmastyle radiators range from the Promoter at a Plumbase outlet during the Prize Draw Period;
6. An Entrant will receive 1 (one) entry (the “Entry”) for every warmastyle radiator they purchase i.e. a customer spending buying 4 (four) warmastyle radiators will receive 4 (four) Entries into the prize draw.
7. Entrants to the Prize Draw shall be deemed to have read and accepted these Terms and Conditions
8. To participate in the Prize Draw the Participants accounts must be up to date throughout the Prize Draw Period and all returns/credits must be up to date and all purchases of the Products from the Promoter (in accordance with these Terms and Conditions) must have been received by the Promoter as cleared funds.
9. The Prize Draw Entries shall only apply to products purchased from the Promoter by the Entrant;
10. Bank Holidays are excluded during the Prize Draw Period;
11. The Prize Draw will be made on Friday 10th June 2016.
12. The Prize Draw winner will be chosen from a random draw of Entries made in accordance with these Terms and Conditions. The draw will be performed by a random computer process.
13. The Prize Draw prize (the “Main Prize”) is;
13.1 Samsung 48” curved TV J6300
13.2 Samsung surround mart 3D system HTJ4500
13.3 Sony PS4 Console
13.4 Pro Evo 2016 game for PS4
13.5 Football shirt of the winners choosing (no name)
13.6 £200 worth of Marks & spencers vouchers
14. The Prize Draw winner will be notified on the day of Prize Draw by telephone] (using the details associated with their account). The Prize Draw winner will have 14 number of days from the Prize Arrival Date (defined below) to claim the prize by personally attending the local Plumbase branch. If the winner of the Prize Draw does not claim the prize by this date, the claim will become invalid and the winner’s prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described in these Terms and Conditions. The prize may not be claimed by a third party on the winner’s behalf.
15. The prize will be despatched to the winner’s local Plumbase outlet within 7 days of Prize Draw Date.
16. Samsung, nor any other company’s products provided as prizes in this Prize Draw, are participants in or sponsors of this promotion;
17. Prizes are non-exchangeable, non-transferable, and is not redeemable for cash or other prizes;
18. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and the Promoter shall be entitled to select another winner;
19. Subject to the Participants taxation status, the prizes may be a taxable benefit and subject to tax and/or National Insurance; The Promoter accepts no liability whatsoever in respect of payment of tax or National Insurance or for notification of the benefit earned by a user to any tax authorities. For further information the Participant should contact its nearest Inland Revenue Office;
20. The Promoter accepts no responsibility for any costs associated with the prize and not specifically included in the prize; expenses which are not specifically stated to be included in the prize are not included in the prize and shall be for the Participant’s own account. For example:
20.1. Unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to collect the prize
21. The Promoter retains the right to substitute the prize(s) with another prize of similar value in the event the original prize offered is not available;
22. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on the Promoter's reasonable request;
23. The winner consents to the use by the Promoter and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner's image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by the Promoter and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all Participants consent to the same;
24. The Promoter shall use and take care of any personal information as described in its privacy policy, which can be found at www.plumbase.co.uk , and in accordance with data protection legislation. By entering the Prize Draw, the Participant agrees to the collection, retention, usage and distribution of the Participant’s personal information in order to process and contact the Participant about the Participant’s Prize Draw Entry;
25. The Promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud).;
26. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure;
27. The Prize Draw is a standalone promotion and does not amend normal terms and conditions of trading as between the Promoter and the Participant, which will continue to apply;
28. The name and county of the Prize Draw winner can be obtained after 30th June 2016 by sending a stamped addressed envelope to the following address: Ultimate Armchair Football Fan Prize Draw, Jackson Buildbase, Pelham House, Canwick Road, LN5 8HG.
29. In the event of any dispute, the decision of the Promoter and its appointed representatives is final in all matters and no correspondence shall be entered into;
30. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts;
31. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
Win a TV Terms & Conditions
1. These terms and conditions (“Terms and Conditions”) apply to the Win a TV Prize Draw as presented in participating Plumbase branches.
2. The Win a TV Prize Draw is only open to customers (the “Participants”) of Plumbase, a trading name of Grafton Merchanting GB (the “Promoter”).
3. Unless the promoter expressly agrees otherwise in writing, the Win a TV Prize Draw excludes and is not available to:
3.1. any customer that currently receives a rebate from the Promoter,
3.2. any and all current employees the Promoter, its group companies or their immediate family members;
3.3. any and all employees or any other person officially connected with the Win a TV Prize Draw or their immediate family members;
4. The Win a TV Prize Draw will run between Monday 6th June and Friday 30th 2016 (the “Promotional Period”).
5. By entering this free prize draw, the Participant is bound by these Terms and Conditions.
6. One Participant will win a 40” TV and Blu-Ray Player.
7. To qualify for entry into the Win TV Prize Draw, participants must any boiler from a participating Plumbase branch.
8. Only one entry per qualifying transaction.
9. No cash alternatives are available.
10. The Win a TV Prize Draw will be governed by English Law and Participant submit to the exclusive jurisdiction of the English Courts.
11. The Win a TV Prize Draw winner will be announced during the first week of August 2016, and the winner will be made known by Friday 5th June 2016 at the latest by the local Branch Manager.
12. The Win a TV Prize Draw is only available in the following branches;
12.1. Plumbase Lymington
12.2. Plumbase Sheffield
12.3. Plumbase Brighouse
12.4. Plumbase Harrogate
12.5. Plumbase Hartlepool
12.6. Plumbase Maidstone
12.7. Plumbase Rotherham
12.8. Plumbase Truro
12.9. Plumbase Basingstoke
12.10. Plumbase Peterborough
13. The prize will not be given to any other person other than the winner.
14. Grafton Merchanting GB reserves the right to request proof of identity and/or age of any winner.
15. Subject to the Participants taxation status, the Rewards may be a taxable benefit and subject to tax and/ or National Insurance; The Promoter accepts no liability whatsoever in respect of payment of tax or National Insurance or for notification of the benefit earned by a user to any tax authorities. For further information the Participant should contact the nearest Inland Revenue Office.
16. The Promoter accepts no responsibility for transactions that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
17. The Promoter retains the right to substitute the 40” TV & Blu-Ray Player with another offer of similar value in the event the original offer is not available.
18. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
Football Loyalty Card Terms & Conditions
1. These terms and conditions (“Terms and Conditions”) apply to the Football Loyalty Card Promotion as presented in participating Plumbase branches.
2. The Football Loyalty Card Promotion is only open to customers (the “Participants”) of Plumbase, a trading name of Grafton Merchanting GB (the “Promoter”).
3. Unless the promoter expressly agrees otherwise in writing, the Football Loyalty Card Promotion excludes and is not available to:
3.1. any customer that currently receives a rebate from the Promoter,
3.2. any and all current employees the Promoter, its group companies or their immediate family members;
3.3. any and all employees or any other person officially connected with the Football Loyalty Card Promotion or their immediate family members;
4. The Football Loyalty Card Promotion will start on Monday 6th June 2016, while stocks last (the “Promotional Period”).
5. By entering this promotion, the Participant is bound by these Terms and Conditions.
6. Each single transaction will qualify for a Football Stamp on the Football Loyalty Card.
7. Every six stamps on a Football Loyalty Card will qualify for either a mini or standard sized football.
8. Only one stamp per qualifying transaction.
9. No cash alternatives are available.
10. The Football Loyalty Card Promotion will be governed by English Law and Participant submit to the exclusive jurisdiction of the English Courts.
11. The Football Loyalty Card Promotion is only available in the following branches;
11.1. Plumbase Cannock
11.2. Plumbase Doncaster
11.3. Plumbase Hitchin
11.4. Plumbase Kidderminster
11.5. Plumbase Lymington
11.6. Plumbase Middlesborough
11.7. Plumbase Morecambe
11.8. Plumbase Newcastle TAPS
11.9. Plumbase Stratford upon Avon
11.10. Plumbase York
11.11. Plumbase Brighouse
11.12. Plumbase Darwen
11.13. Plumbase Harrogate
11.14. Plumbase Hartlepool
11.15. Plumbase Haverfordwest
11.16. Plumbase Maidstone
11.17. Plumbase Merton
11.18. Plumbase Newbury
11.19. Plumbase Rotherham
11.20. Plumbase Slough
11.21. Plumbase Truro
11.22. Plumbase Basingstoke
11.23. Plumbase Camberley
11.24. Plumbase Crystal Palace
11.25. Plumbase Newport
11.26. Plumbase IOW
11.27. Plumbase Peterborough
11.28. Plumbase Preston
11.29. Plumbase Telford
12. The prize will not be given unless a completed Football Loyalty Card is presented.
13. Grafton Merchanting GB reserves the right to request proof of identity and/or age of any winner.
14. Subject to the Participants taxation status, the Rewards may be a taxable benefit and subject to tax and/ or National Insurance; The Promoter accepts no liability whatsoever in respect of payment of tax or National Insurance or for notification of the benefit earned by a user to any tax authorities. For further information the Participant should contact the nearest Inland Revenue Office.
15. The Promoter accepts no responsibility for transactions that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
16. The Promoter retains the right to substitute the m with another offer of similar value in the event the original offer is not available.
17. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
Spin and Win Terms & Conditions
Please read these terms and conditions carefully and make sure you understand them:
1. These terms and conditions (“Terms and Conditions”) apply to Plumbase Spin to Win (the “Prize Draw”);
2. The Prize Draw is only open to Trade Account customers (the “Participant(s)”) of Plumbase, all are trading names of Grafton Merchanting GB (the “Promoter”);
3. Unless the Promoter expressly agrees otherwise in writing, the Prize Draw excludes and is not available to:
3.1. any customer that currently receives a rebate from the Promoter;
3.2. any Trade Account customer of any other brands of the Promoter not listed within these Terms and Conditions;
3.3. any and all current employees the Promoter, its group companies or their immediate family members;
3.4. any and all employees of any agencies or any other person officially connected with the Prize Draw or their immediate family members ;
4. The Participant must be a resident in the UK during the calendar months the Prize Draw operates, which is from 00:01 on 10th June 2016 to 23:59 on 10th July 2016, transactions made outside of this time period will not count (“Prize Draw Period”);If the Participant is a limited company or another entity with separate legal identity the Participant’s representative must:
4.1. be aged 18 or over;
4.2. have permission of the Participant to take part in the Prize Draw;
5. To enter the Prize Draw and become an entrant (the “Entrant”) the Participant must purchase any of the Rothenberger tools range from the Promoter at a Plumbase outlet during the Prize Draw Period;
6. An Entrant will receive 1 (one) entry (the “Entry”) for every Rothenberger tool they purchase i.e. a customer spending buying 4 (four) Rothenberger Tools will receive 4 (four) Entries into the prize draw.
7. Entrants to the Prize Draw shall be deemed to have read and accepted these Terms and Conditions
8. To participate in the Prize Draw the Participants accounts must be up to date throughout the Prize Draw Period and all returns/credits must be up to date and all purchases of the Products from the Promoter (in accordance with these Terms and Conditions) must have been received by the Promoter as cleared funds.
9. The Prize Draw Entries shall only apply to products purchased from the Promoter by the Entrant;
10. Bank Holidays are excluded during the Prize Draw Period;
11. The Prize Draw will be made on Friday 15th July 2016.
12. The Prize Draw winner will be chosen from a random draw of Entries made in accordance with these Terms and Conditions. The draw will be performed by a random computer process.
13. The Prize Draw prize (the “Main Prize”) is;
13.1 Football Table.
14. The Prize Draw winner will be notified on the day of Prize Draw by telephone] (using the details associated with their account). The Prize Draw winner will have 14 number of days from the Prize Arrival Date (defined below) to claim the prize by personally attending the local Plumbase branch. If the winner of the Prize Draw does not claim the prize by this date, the claim will become invalid and the winner’s prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described in these Terms and Conditions. The prize may not be claimed by a third party on the winner’s behalf.
15. The prize will be despatched to the winner’s local Plumbase outlet within 7 days of Prize Draw Date.
16. Prizes are non-exchangeable, non-transferable, and is not redeemable for cash or other prizes;
17. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and the Promoter shall be entitled to select another winner;
18. Subject to the Participants taxation status, the prizes may be a taxable benefit and subject to tax and/or National Insurance; The Promoter accepts no liability whatsoever in respect of payment of tax or National Insurance or for notification of the benefit earned by a user to any tax authorities. For further information the Participant should contact its nearest Inland Revenue Office;
19. The Promoter accepts no responsibility for any costs associated with the prize and not specifically included in the prize; expenses which are not specifically stated to be included in the prize are not included in the prize and shall be for the Participant’s own account. For example:
19.1. Unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to collect the prize
20. The Promoter retains the right to substitute the prize(s) with another prize of similar value in the event the original prize offered is not available;
21. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on the Promoter's reasonable request;
22. The winner consents to the use by the Promoter and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner's image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by the Promoter and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all Participants consent to the same;
23. The Promoter shall use and take care of any personal information as described in its privacy policy, which can be found at www.plumbase.co.uk , and in accordance with data protection legislation. By entering the Prize Draw, the Participant agrees to the collection, retention, usage and distribution of the Participant’s personal information in order to process and contact the Participant about the Participant’s Prize Draw Entry;
24. The Promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud).;
25. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure;
26. The Prize Draw is a standalone promotion and does not amend normal terms and conditions of trading as between the Promoter and the Participant, which will continue to apply;
27. The name and county of the Prize Draw winner can be obtained after 30th June 2016 by sending a stamped addressed envelope to the following address: Spin to Win Prize Draw, Jackson Buildbase, Pelham House, Canwick Road, LN5 8HG.
28. In the event of any dispute, the decision of the Promoter and its appointed representatives is final in all matters and no correspondence shall be entered into;
29. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts;
30. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
Plumbase Spares Express Delivery Terms & Conditions
These terms and conditions set out the basis on which you can order your heating spares (“Spares”) from Plumbase branches using the Plumbase Spares Express Delivery (“Express Delivery”). By ordering Spares through this service, you are deemed to have understood and accepted these terms. This service is provided by Plumbase, a trading name of Grafton Merchanting GB (No.4725313), registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
- Next day to branch (excluding Scotland) - Order by 5pm - Items will available to collect in branch next working day from 8am.
- Next day to branch (Scotland only) - Order by 5pm - Items will be available to collect in branch next working day from 9am.
1. The Express Delivery service only applies to all Spares lines carried by our central warehouse. Please ask your branch for availability details.
2. Order must be made before 5pm Monday to Thursday for delivery next working day.
3. Orders made Friday before 5pm will be available in branch the following Monday.
4. Orders made Saturday and Sunday before closing will be available in branch the following Tuesday. Weekend opening times vary depending on branch, for your branch opening times click here.
5. The Express Delivery service is subject to stock availability and demand.
6. Delivery times cannot be guaranteed.
7. In a case of UK Public Holidays, your delivery may be delayed by a day if the holiday falls within the delivery period.
8. All delivery times are weather permitting. If any extreme circumstance prevents us from doing this you will be informed by the branch which the order was made. In some cases there may be circumstances out with our control which prevent express delivery taking place (traffic problems, bad weather etc). Whereas we take every care to ensure that your Spares are delivered within the time stated, we take responsibility and will incur no liability for any delivery or any 3rd party costs.
9. Express Delivery is available the following branches; Sunderland, Edinburgh Sandport Place, Croydon, Hayes, Bognor Regis, Hove, Nelson, East Kilbride, Paisley, Galashiels, Aberdeen, Fraser Place, Gravesend, Glasgow Rogart Street, Heathfield, Inverness, Chatham, York, Folkestone, Rosyth, Islington, Stirling, Dundee, Kingston, Bathgate, Brighouse.
Polypipe Building Products Wheel of Fortune
1. These Terms and Conditions (“Terms and Conditions”) apply to the Wheel of Fortune competition (“Wheel of Fortune”) as presented in participating Plumbase branches.
2. The Wheel of Fortune is only open to customers (the “Participants”) of Plumbase, a trading name of Grafton Merchanting GB (the “Stockist”).
3. The promoter is: Polypipe Building Products a Brand of Polypipe Group (“the Promoter”) whose registered office is at Broomhouse Lane, Edlington, Doncaster, DN12 1ES.
4. Unless the Promoter expressly agrees otherwise in writing, the Wheel of Fortune excludes and is not available to:
4.1. Any customer that currently receives a rebate from the Stockist;
4.2. Any contractors or customers set up on a contract support agreement.
4.3. Any and all current employees of the Promoter or Stockist, their group companies or their immediate family members;
4.4. Any and all employees or any other person officially connected with the Wheel of Fortune or their immediate family members;
5. Employees of the Promoter, Stockist or their family members or anyone else connected in any way with Wheel of Fortune or helping to set up Wheel of Fortune shall not be permitted to enter the promotion.
6. The Promoter and the Stockist reserve the right to discount any entries they believe to be contravention to the promotion rules and regulations detailed in these Terms and Conditions, including entries from competing organisations.
7. The Wheel of Fortune will run between Monday 1st July and Wednesday 30th November 2016 (the “Promotional Period”).
8. Participants must be UK residents only and aged over 16 years (sixteen) before the start of the Promotional Period.
9. No responsibility can be accepted for entries not received for whatever reason.
10. The Participant must purchase 10 (ten) or more PolyMax/PolyPlumb fittings or a single pack of Polypipe Plumbing and Heating Pipe in a single transaction at the participating Stockists to qualify for entry.
11. Instant prizes include:
11.1. Mugs;
11.2. Baseball cap;
11.3. In-Car USB Charger;
11.4. Water Bottle;
11.5. Torch.
12. Each qualifying entry allows the Participant a spin on the Wheel of Fortune with the chance to win an Instant prize.
13. Instant prizes are subject to availability and may vary depending on Stockist.
14. Instant prizes are only available whilst stocks last.
15. Each Participant with a Plumbase Trade Account that makes a qualifying purchase during the Promotional Period will also be entered into an additional prize draw with the chance to win a holiday (the “Grand Prize”).
16. There is one Grand Prize to be won, which is subject to it’s own Terms and Conditions;
16.1. The Grand Prize is a holiday worth £5000.
16.2. The prize will be issued to the winning party in the form of holiday vouchers.
16.3. No cash alternative to the grand prize will be offered. 16.4. The prize does not include travel, travel insurance, transfers, food and drink, personal expenditure or incidental costs, other than where mentioned. It is the responsibility of the prize winner and their guest to ensure they have a valid passport and travel insurance and obtain any necessary vaccinations and visas for their trip.
17. A Grand Prize winner will be drawn at random from those customers who have a Plumbase account and have made a qualifying purchase during the Promotional Period.
18. Only entries with complete account details will be entered for the chance to win the Grand Prize.
19. The Promoter and the Stockists reserve the right to amend the Instant prizes and Grand Prize at any time during the Promotional Period.
20. The Instant prizes and Grand Prize are non-exchangeable, non-transferable, and are not redeemable for cash or other prizes than listed.
21. If a Participant rejects their prize or they are in breach of these Terms and Conditions, the Participant will be forfeited and the Promoter shall be entitled to not honour the prize.
22. The winning Participant of the Grand Prize will be notified by email and/or letter within 28 days of the draw. If the winner cannot be contacted or does not claim the prize within 14 days of notification, the Promoter and the Stockist reserve the right to withdraw the prize from the winner and pick a replacement winner.
23. The Promoter will notify the winners of full prize details within a month of the end of the promotion.
24. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
25. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
26. All participants are reminded that they retain the responsibility for any tax liability arising from participation in this promotion.
27. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
28. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
29. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
30. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party.
31. Instant wins are on a first-come first-served basis 32. Entry into the competition will be deemed as acceptance of these terms and conditions.
Bristan 'Put Yourself in the Driving Seat' Promotion Terms and Conditions
1. These Terms and Conditions (“Terms and Conditions”) apply to the ‘Put yourself in the driving seat’ promotion (“Put yourself in the driving seat”) as presented in participating Plumbase branches.
2. The ‘Put yourself in the driving seat’ promotion is only open to customers (the “Participants”) of Plumbase, a trading name of Grafton Merchanting GB (the “Stockist”).
3. The promoter is: Bristan Group Ltd (“the Promoter”) whose registered office is at Birch Coppice Business Park, Dordon, Tamworth B78 1SG.
4. Unless the promoter expressly agrees otherwise in writing, ‘Put yourself in the driving seat’ promotion excludes and is not available to:
4.1. Any customer that currently receives a rebate from the Stockist.
4.2. Any contractors or customers set up on a contract support agreement.
4.3. Any and all current employees of the promoter or stockist, their group companies or their immediate family members.
4.4. Any and all employees or any other person officially connected with ‘Put yourself in the driving seat’ promotion or their immediate family members.
5. Employees of the promoter, stockist or their family members or anyone else connected in any way with the ‘Put yourself in the driving seat’ promotion or helping to set up the ‘Put yourself in the driving seat’ promotion shall not be permitted to enter the promotion.
6. The promoter and the stockist reserve the right to discount any entries they believe to be in contravention of the promotion rules and regulations detailed in these Terms and Conditions, including entries from competing organisations.
7. The ‘Put yourself in the driving seat’ promotion will run between 1st August 2016 and 30th November 2016 (the “Promotional Period”).
8. Participants must be UK residents only and aged over 18 years (eighteen) before the start of the promotional period.
9. No responsibility can be accepted for entries not received for whatever reason.
10. The participant must purchase 1 (one) or more taps from the Bristan Core bathroom and kitchen taps range, excluding the Essentials range, in a single transaction at the participating stockists to qualify for an ‘instand win’ scatch card and automatic entry into a grand prize draw to win a trip for two to the 2017 Monaco Grand Prix.
11. Eligible Bristan products - Bristan’s Core bathroom and kitchen Taps are products listed as follows:
11.1 Kitchen Taps – Cashew, Quest and Cherry.
11.2 Bathroom Taps – Orta, Smile, Blitz and Cobalt
12. Non-eligible Bristan products – Listed below:
13. Scratch card prizes are defined as one of 100 (one hundred) driving experience days which will be issued in the form of experience day vouchers by the promoter.
14. Each qualifying entry allows the participant to scratch off the latex on the scratch card provided by the merchant at the counter when a qualifying Bristan product is purchased with the chance to win a driving experience voucher, by emailing a photo of the winning scratch card to the Bristan Marketing Department from where the driving experience voucher will be issued.
15. Scratch cards are subject to availability and may vary depending on stockist.
16. Scratch cards are only available whilst stocks last and are given on a first-come first-served basis.
17. Each participant with a Plumbase Trade Account that makes a qualifying purchase during the promotional period will also be entered into an additional prize draw with the chance to win a holiday (the “Grand Prize”).
18. There is one Grand Prize to be won;
18.1. The Grand Prize is a holiday for two to the 2017 Monaco Grand Prix.
18.2. The prize will be issued to the winning party in the form of holiday vouchers.
18.3. No cash alternative to the grand prize will be offered.
18.4. The prize does not include travel, travel insurance, transfers, food and drink, personal expenditure or incidental costs, other than where mentioned. It is the responsibility of the prize winner and their guest to ensure they have a valid passport and travel insurance and obtain any necessary vaccinations and visas for their trip.
19. A Grand Prize winner will be drawn at random from those customers who have a Plumbase account and have made a qualifying purchase during the promotional period.
20. Only entries with complete account details will be entered for the chance to win the Grand Prize.
21. The promoter and the stockists reserve the right to amend the scratch card prize and Grand Prize at any time during the promotional period.
22. The scratch card prizes and Grand Prize are non-exchangeable, non-transferable, and are not redeemable for cash or other prizes than those described.
23. If a participant rejects their prize or they are in breach of these Terms and Conditions, the participant will be forfeited and the promoter shall be entitled to not honour the prize.
24. The winning participant of the Grand Prize will be notified by email and/or letter within 28 days of the draw. If the winner cannot be contacted or does not claim the prize within 14 days of notification, the promoter and the stockist reserve the right to withdraw the prize from the winner and pick a replacement winner.
25. The promoter will notify the winners of full prize details within a 28 day period from the end of the promotion.
26. The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
27. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
28. All participants are reminded that they retain the responsibility for any tax liability arising from participation in this promotion.
29. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
30. By entering this promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions.
31. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
32. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party.
33. Installers purchasing eligible Bristan products should notify Plumbase staff if they wish to optout and not be considered for entry into the grand prize draw.
34. Entry into the promotion will be deemed as acceptance of these terms and conditions.
Significant Terms & conditions
• Open to Plumbase Trade Account customers with completed account detail, who are UK mainland residents aged 18 and over only.
• Scratch card prizes: 100 Driving experience day vouchers.
• Grand Prize: All scratch card receipients are automatically entered into the 2017 Monaco Grand Prix prize draw with winners selected at random by Bristan within 28 days of the closing date.
• Installers purchasing eligible products must advise Plumbase staff immediately if they prefer not to be entered into the prize draw. ? No cash alternative is offered.
• Promotion period: 1st August 2016 00:01 to 30th November 2016 at 23:59.
• Limited to 1 (one) scratch card for every instore visit which results in a purchase from the core range of bathroom and kitchen taps (excluding the essentials range). Sales receipt constitutes ‘proof of purchase’.
• For full terms and conditions please visit: www.plumbase.co.uk/info-terms-and-conditions- 2016-610
Promoter: Bristan, Birch Coppice Business Park, Dordon, Staffordshire B78 1SG.
Instructions on how to participate
• Simply scratch off the panel to reveal if you’re a winner.
• Plumbase customers receive 1 (one) promotional scratch card from Plumbase merchant counter staff with every purchase from the core Bristan taps range.
WINNER? Congratulations. Please email a photo of a winning scratch card including the unique reference (RUN) along with your name, company and phone number to the Bristan Marketing Team using marketing@bristan.com All winners will be contacted by Bristan directly to arrange for delivery of prizes. All scratch card receipients recorded by Plumbase are automatically entered into a prize draw to win a trip for two to the 2017 Monaco Grand Prix. Winners of the grand prize draw will be notified within 28 days after the closing date of the promotion.
NOT A WINNER? Unlucky this time! However don’t worry, you’re still in with a chance of winning a trip for two to the 2017 Monaco Grand Prix. Plumbase will automatically notify Bristan that you have purchased a tap from the core bathroom and kitchen taps range and you’ll be notified directly if you have won our grand prize!
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Plumbase Oil Spares Availability Guarantee Terms & Conditions
These terms refer to the Plumbase Oil Spares guarantees on availability, consistent price and returns (“Terms”) but should be read in conjunction with our standard Trade Terms and Conditions. In these Terms, “the Company”, “we” and “us” means Grafton Merchanting GB Limited (No.4725313) including its trading divisions; “the Customer” and “you” means the person, firm or company purchasing the Product; “the Contract” means the contract for the sale of the Product made between the Company and the Customer, “the Product” means the goods which are the subject of the Contract. These Terms are only applicable to Trade Credit or Premier Cash account holders. If you are not a Trade Credit or Premier Cash account holder then these Terms are not applicable to you.
1. Availability Guarantee
1.1 In the unlikely event that you select one of our Products for purchase and the Product is out of stock, the Company will give you the Product for free the next day the Product is back in stock and available for you to collect from one of our branches.
1.2 The Availability Guarantee only applies to our “Oil Spares fast moving stock” product lists. The Oil Spares fast moving stock list can be viewed by clicking here and the guarantee is only available in the following branches which can be seen by clicking here.
1.3 The Availability Guarantee is only available where the Product is completely out of stock, for example, if you request three of a particular Product and there is only two in stock this does not qualify for the Availability Guarantee.
1.4 There is a maximum of one claim per Product, per Customer, per day. Multiple or repeated claims for the same Product(s) (whilst they remain out of stock) will not be accepted.
1.5 Attempts to deliberately engineer stock out situations to claim free of charge product renders the guarantee invalid.
1.6 Does not include any delivery costs which, where applicable, are to be borne by the Customer.
1.7 Guarantee excludes Fort William Plumbase.
1.8 We reserve the right to withdraw this offer at any time.
2. Consistent Price Guarantee
2.1 Where we have quoted you a price for a Product and then invoice you for a greater price we shall credit you the difference plus 10% of the Product price on top.
2.2 This does not apply where we have quoted you for a product based on the information you have given us and the invoiced price is different due to you requiring a different product.
2.3 Where the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to credit you 10% of the Product price on top.
2.4 The credit will be applied to your Trade Credit or Premier Cash account within 7 days. If you have paid for the Product in cash then you may receive a cash refund. 2.5 Claims under the Consistent Price Guarantee must be made by the Customer in branch within 28 days.
2.6 Claims can only be made against written Plumbase quotes.
2.7 Claims cannot be made against verbal quotes.
2.8 Extra 10% credit applies to the item price excluding VAT.
2.9 We reserve the right to withdraw this offer at anytime.
3. No Quibble Returns Guarantee
3.1 Our “No Quibble Returns” Guarantee ensures that if you’re not sure what Products you need, you can take the Products you may need and bring back the ones you don’t need for a full refund.
3.2 Products must be returned as new in a saleable condition and in their original packaging.
3.3 Products in packaging with tamper proof seals will only be refunded if they are returned with the seals unbroken.
3.4 Proof of purchase is required.
3.5 Returns for faulty Products are dealt with separately in our Returns Policy, available here.
3.6 We reserve the right to withdraw this offer at anytime. 4. Free Oil Nozzle Box (only available with purchases of over 40 Nozzles) To claim your free Nozzle Box simply request from the branch from which you purchase 40 nozzles on one order Offer valid from 01/08/16 to 30/11/16. No cash alternative available. Only one free Nozzle box per customer. Offer applies to trade and cash account customers only.
Ginetta GT4 SuperCup Social Media Competition
1. These Terms and Conditions (“Terms and Conditions”) apply to the Ginetta GT4 SuperCup Social Media Competition (“Ginetta Competition”) as presented across the Facebook and Twitter (“Social Media”) channels of Plumbase.
2. By participating in the Ginetta Competition, you agree to be bound by and to comply with these Terms and Conditions, our Privacy Policy and any other rules noted on this Website.
3. We may from time-to-time change these Terms and Conditions. In such circumstances, we will always endeavour to notify you but recommend that you frequently check this page for updates.
4. The Promoter of the Ginetta Competition is Plumbase, a trading name of Grafton Merchanting (the “Promoter”) in partnership with Ginetta GT4 SuperCup driver Charles Ladell and Team.
5. The Promoter is offering those who enter the Ginetta Competition the chance to win one of two pairs of Ginetta GT4 SuperCup VIP Passes to attend the Croft Circuit, Yorkshire on Sunday 11th June 2017.
6. The Ginetta Competition is open to residents of the UK.
7. Unless the Promoter expressly agrees otherwise in writing, the Ginetta Competition is not available to Entrants who are:
7.1. A Customer of any other brands of the Promoter not listed within these Terms and Conditions;
7.2. Current employees of the Promoter, its group companies or their immediate family members;
8. To enter the Ginetta Competition, entrants must reply to the relevant social media posts made by Plumbase, either on Facebook or Twitter, with the correct answer to the question posed before the closing date. Responses posted on third party social media channels will not be considered.
9. Only one entry will be accepted per person. Multiple entries from the same person will result in the first entry considered their answer and all other entries discounted.
10. Incomplete, illegible, or misdirected entries will not be considered.
11. No responsibility can be held by the Promoter for entries not received.
12. No purchase or entry fee is necessary to enter the Ginetta Competition, although Entrants will require sufficient browsing data or internet connection to participate.
13. The closing date for entry is 23.59 on Tuesday 6th June 2017. After this time and date, no further entries to the Ginetta Competition will be considered.
14. Winners will be chosen from all entries received and verified by the Promoter and or its agents.
15. Each Winner is allowed to bring along one companion as part of the prize.
16. Winners will be announced on the Promoter’s official Social Media pages no later than close pf play Wednesday 7th June 2017, as well as notified by Direct Message by the Promoter whereby they will be asked to provide their name, address, age, email and telephone number in reply via Direct Message on Social Media, or email to marketing@plumbase.com.
17. Grafton Merchanting GB reserves the right to request proof of identity and/or age of any winner.
18. The prize will not be given to any other person other than the Winner.
19. Any attendee under the age of 18 must be accompanied by an adult.
20. The details of the Winner will be passed to the Ginetta Competition partner: Charles Ladell and Team so as to arrange the VIP Passes accordingly for entry to the Ginetta event on Sunday 11th June 2017 only.
21. The Winners will, in exchange, be given contact details for a member of Charles Ladell’s Ginetta Race Team and instructions and directions relating to attending on the day.
21.1. The Winner will be informed of a pick-up-point at the race circuit venue, whereby they will need to be present at a specific time in order for a member of Charles Ladell’s Race Team to collect them.
21.2. Once collected, the Winners will be taken to the Ginetta Garage area to meet with race driver Charles Ladell, tour the garage, view and sit in the Plumbase Ginetta Car and take part in a Q&A with the team. Afterwards, Winners will have free time to enjoy the race, access the Ginetta Hospitality Unit and enjoy food and refreshments provided by the Ginetta Hospitality Team.
21.3. If a Winner fails to respond and/or to provide the relevant details within 24 hours of being contacted, or declines the prize, an alternative Winner will be drawn from the remaining valid entries. If any Winner fails to respond within the necessary 24 hour period, they forfeit any right to the prize.
22. The Winner may be required to take part in promotional activity related to the Ginetta Competition and the winner shall participate in such activity on the Promoter's reasonable request;
23. The Winner consents to the use by the Promoter and its related companies, both before and after the closing date of the Ginetta Competition for an unlimited time, of the winner's image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by the Promoter and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Ginetta Competition, all Participants consent to the same;
24. The Promoter shall use and take care of any personal information as described in its privacy policy, which can be found at www.plumbase.co.uk, and in accordance with data protection legislation. By entering the Ginetta Competition, the Participant agrees to the collection, retention, usage and distribution of the Participant’s personal information in order to process and contact the Participant about the Participant’s Ginetta Competition Entry;
25. The Promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Ginetta Competition with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud).;
26. It is the responsibility of the Winner to ensure that s/he and his/her companion who are accompanying them to the event all have the necessary items and medical precautions needed for a day out.
27. The Promoter accepts no responsibility for any additional costs associated with the trip; expenses which are not specifically stated to be included in the Ginetta Competition shall be for the Participant’s own account. For example;
o Unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from the venue. The Promoter and or its partners cannot be held responsible for any travel problems or restrictions imposed.
28. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure;
29. The Promoter is Grafton Merchanting GB, (company number 4725313) whose registered office is at Ground Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW.
