What is the standard delivery time?
If you place an order by 5:00pm Monday to Friday, Sparesbase will deliver next working day. We cannot be held responsible for delays caused by carriers or third party suppliers used. The Sparesbase Website does display up to date stock information for each product. Once you have placed your order you will be advised on the progress of your order via a tracking number and link, this will allow to monitor your order fulfilment and shipping.
How much is delivery?
Delivery costs will be incurred on all orders. All destinations other than the exceptional areas will incur a standard delivery charge of £5.99 ex VAT.
How do I return an Item?
You can view our full returns policy on this link Returns Policy.
Do you offer a price matching service?
Our highly experienced team is continually benchmarking our prices against the marketplace. We pride ourselves on offering great value, competitive prices and an excellent service.
Do you have an item in stock?
We do show up to date stock information for each product on our website. This information can be found on the product information page, at the top labelled ‘Stock Level:’
Do you have a telephone number i can call you on?
Yes, should you have any questions or queries regarding your order, please do not hesitate to call our friendly call centre team on 01285 715407. We are ready to help you. The call centre is open 8:00am - 5:00pm Monday to Friday.
What happens if I have ordered the wrong item?
If you have changed your mind about the item, you can notify us within 14 days and return the product for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitted, damaged or so altered that it is not fit for immediate re-sale.
Please contact business.centre@sparesbase.co.uk or phone our call centre on 01285 715407.
How do i cancel an order?
You will need to e-mail business.centre@sparesbase.co.uk
You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.
